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Report: #1496300

Complaint Review: Verizon wireless - Nationwide

  • Submitted:
  • Updated:
  • Reported By: anthony — salem Oregon United States
  • Verizon wireless Nationwide United States

Verizon wireless lied about unlocking my phone Nationwide

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 i bought a new Galaxy s20+at a local Wal mart. I signed up for a Verizon wireless plan. 

i was told that as soon as i pay off the phone i could go with any carrier i choose. I paid the phone off

now it is mine. i asked about unlocking MY PHONE and Verizon told me it would automatically be 

unlocked 60 days from original purchase date. They said they dont keep phones locked.

After 60 days, june 2nd, 2020. I am unable to change to a carrier with coverage in my area because 

MY PHONE is still locked.   I have spoken with nearly a dozen different customer service reps,been placed on hold, transfered to tech support, the port center, even hung up on. They act as though this is some unusual request.No one will help me. Instead they try  to sell me more Verizon services....i know this is just greed on their part. They are treating me like a piece of crap. I have a bad heart and this is raising my blood pressure.  IT IS MY PHONE. Bought and paid for by me. Dont use Verizon Wireless ever. 

    Bad service , dishonest policy.

This report was posted on Ripoff Report on 06/12/2020 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/report/verizon-wireless/lied-about-unlocking-phone-1496300. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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