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Report: #1510125

Complaint Review: Verizon wireless -

  • Submitted:
  • Updated:
  • Reported By: Non valued Verizon customer — Owings Mills Maryland United States
  • Author Not Confirmed What's this?
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Verizon wireless Verizon Sold me a poor functioning phone

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I purchased a LG cell phone from a Verizon store. It had performance & connection issues from day one. I didn't immediately send it back because I was trying to determine what might be causing. I was trying to respect their techs time by trying to duplicate the situations that were causing the issues. I could not.

When I called, they were only willing to "help me" get a refurbished phone since I was outside the 15 day trial. I instead sent it into LG since it was under full warranty... twice. Between repairs there were multiple calls. After the second repair, I spoke with Verizon for 2+ hrs for a "resolution" which I told I would receive a bill credit for 2 months to cover the collective time I already hadn't been able to use the phone. I never saw any bill credits.

When I filed a complaint with the BBB with my expect outcome, I received an insulting offer. The representative was not interested in resolving this issue. I tried to come to common ground & they refused. I am currently working with the FCC and have a few other organizations to contact. I am hoping that making people aware can help facilitate a better outcome

This report was posted on Ripoff Report on 07/18/2021 11:24 PM and is a permanent record located here: https://www.ripoffreport.com/report/verizon-wireless/sold-poor-functioning-phone-1510125. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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