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Report: #1489054

Complaint Review: Verizon Wireless -

  • Submitted:
  • Updated:
  • Reported By: Lalli Bambino — United States
  • Verizon Wireless United States

Verizon Wireless Unethical Billing Practices & Misrepresentation by Customer Service

*Author of original report: Update

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I've been a longstanding Verizon customer that's completely maxed out on frustration & appalled by the Company's  unethical practices & lack of an honor code. I currently have the $100/mo "unlimited" data plan, and on top of that, I added $130/mo international plan before traveling.

While abroad, I monitored my data usage like a hawk, and stayed well below the plan's usage limits. Despite taking every proactive and responsible measure, I'm STILL hit with HUNDREDS of dollars of unsubstantiated "international data charges" .... MONTHS LATER, too.

I've been running in circles, having contacted Verizon 5+ times, disabled my "AutoPay" enrollment, spent countless hours on hold or chatting with robots, or being assured this "error" was taken care of ... until the next month's bill, when it's still there & AutoPay is turned back on WITHOUT MY CONSENT!

This is legal theft, and the WORST EXAMPLE of how to treat a customer after  15+ years of loyalty to Verizon. There is no "solving" this problem after tarnishing customer rapport, but at a minimum, Verizon needs to remove these unsubstantiated charges & address the amount of lost time and energy that's been spent in dealing with this over the past few months now. 

This report was posted on Ripoff Report on 12/14/2019 12:59 PM and is a permanent record located here: https://www.ripoffreport.com/report/verizon-wireless/unethical-billing-practices-1489054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Update

AUTHOR: SB - (United States)

POSTED: Monday, December 30, 2019

I received an email from Verizon's Executive office, whom were quick to respond and take care of this problem. It shouldn't have had to get to this point but nonetheless, I do appreciate the Company's follow-up and concern on this matter. 

Case Closed. Thanks.

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