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Report: #1527869

Complaint Review: Vivint Smart Home -

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  • Reported By: Robert — Savannah United States
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  • Vivint Smart Home United States

Vivint Smart Home Vivint Home Security Vivint Leading you on to promise false home while running the clock out on cancellation deadline.

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My system was sold to me on 6/5/23 and installed the next day. My sales rep told me h=there was a promotion in place that offered $1000.00 redit for a buyout. I explained i did not know my buyout. He explained i would need to call current alarm monitoring company and find out. He explained if it was over $1000 we coulld review for additional at that time. Two days later I found out my buyout was $1850.00. I sent the email with the buyout to my sales person for review on 6/8/23. I never got a reply. I texted, and emailed several times over the next few day and could never get a response. 

As I did not want to expire my time period for cancellation deadline, I called the customer service department. I explained the circumstances numerous times to many different reps (which I have documented). I have called and spoken to over 35 different representatives and spent more than 4 hours of my time on the phone. Everyone tells me they will call me back but no one ever does.

It has now been three days shy of two months since the beginning of my service and finally was told today when i called for a resolution that would not honor anything over $1000.00. So much wasted time and effort here.

This report was posted on Ripoff Report on 07/31/2023 09:29 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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