Warrantech NSI They do not pay Bedford TX

We are an appliance company that used to sell their extended warranties. It would take MONTHS to be paid after we ran a service call and did the repair. We would have to call numerous times just to get paid after waiting months. We ran a service call and the refrigerator was not repairable. They were supposed to give us the amount of $2069.00 towards exchanging the refrigerator for the customer. The customer was to pay the balance and the installation charges.

We exchanged the refrigerator for the customer, and filed the claim for the $2069.00 with Warrantech/NSI. We mailed the warranty claim form along with a copy of the customer's invoice by certified mail. We received the card back from the Postal Service stating that the paperwork had been delivered and signed for on 8/24.

It is now 10/16 and we have not received payment yet. We have called and get put on permanent hold without getting any resolution. This will be the last service call we run for this company, and if we do not receive payment by the end of this month, we will be taking them to court.