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Ripoff Report | Wayfair Review - Boston, Massachusettes
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Report: #1535921

Complaint Review: Wayfair - Boston Massachusettes

  • Submitted:
  • Updated:
  • Reported By: Jeffrey — Pittsburgh Pennsylvania United States
  • Author Not Confirmed What's this?
  • Why?
  • Wayfair 4 Copley Place 7th Floor Boston, Massachusettes United States

Wayfair - Sent Furniture with Broken Wheel then pretended to resolve then cancelling once outside time limit to return Boston Massachusettes

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Ordered a couch (11-22-2024) that was delivered November 29, 2024 with a broken wheel. I immediately took photos before completely out of box and requested wayfair to replace the wheel or return. On December 9th, 2024 they adjusted my order to a whole couch replacement to be delivered December 16th. On December 14th they said it was delayed to December 17th, On December 18th they said it was delayed until February 3rd. On December 3rd they cancelled. I contacted them by support stating that I want the wheel fixed or to return and they informed me it is past the time and could not be.

 

This report was posted on Ripoff Report on 02/04/2025 10:50 AM and is a permanent record located here: https://www.ripoffreport.com/report/wayfair-llc/boston-massachusettes-sent-1535921. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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