24 hour fitness 24 HOUR FITNESS CHARGES CONTINUES TO CHARGE AFTER CANCELLING Laguna Niguel Nationwide

I had a similar situation with my bank account being accessed and charges taken after requesting that my account be cancelled.  Becasue of my work hours I wasn't accessing services for a very long time.  Was wantintg to cancel.  But, my son returned home after four years in the Army, two tours of Iraq. He was wanting a place to work out and stay in shape.  I added him to my 24 hour fitness account.  He eventually stopped going as he didn't like the atmosphere or staff.  I called in to cancel my memebership.  Was told there would be no more CHARGES for either myself or my son BUT, that I could not cancel him as a member.  They said he would not be allowed to access services unless he provided his own bank/payment information.  I received an email CONFIRMING ALL ACCOUNTS (including add-ons) had been CANCELLED.

My memebrship charges stopped. BUT, a couple of months later, I noticed they were still taking money out of my account for my son's add on account.

Five months later I went to the local 24hr location.  The manager said he could cancel my sons account, said he would follow up with corporate office to refund money.  Another five months went by and I still hadn't heard anything.  TODAY - I called him, he gave me the membership number and told me to call, expailn everything and ask fgor the refund myself.  I called.  The female, named Sonya, was RUDE!  Laughed in my ear at times, cut me off and acted very unprofessional.  She told me that it was my repsonsibility to watch for any extra charges and alert them becasue they have MILLIONS of customers.  If billing mistakes are being made on CANCELLED accounts, it is your responsibile to alert them or they DON'T HAVE TO GIVE BACK YOUR MONEY.

If 24 hr Fitness continues to steal money from your account, even after cancelling your memebrship, they will only refund a MAXIMUM of 2 months of charges. With "millions of customers" that is quite a SCAM !!