Aarons Rent To Own - Aaron's Sales And Lease they are liars and cheats. Who do not write thing down and later call harrasing you. ripoff Woodland California

heavan forbid a company gives you a luxury for a low monthly payment and you can't afford this item. Pay all your bills two (2) months late and see what you will be left with. No utilities and now home. Learn to be more responsible with your assets. If a medical condition applies. set your bills accordingly and give up what you cant afford.

I have been working for Aaron's now for a year now and have seen a lot of things go on. Some customers are not very happy with our services while others are fine with how we treat them. I firmly believe that we treat our customers with the utmost respect or at least try to, anyways. In my year of working with this company, I have seen four different managers come and go; well right now I am on the fourth one who is also a former policeman who does not put up with anything that goes on in the store. Just today I saw him tell a current customer the truth in the matter about not being able to order him a certain product.

Unfortunately, this customer was not very happy and decided to seek somewhere else for this product that we could have gotten him if the product would have been available. In this business, you will find that one of the hardest positions in this business is the Manager's because they have to always stay on task and stay focused; if one team member messes up the Manager will have to hear it from the customer(s) and the manager will have to find a way to make sure that the custmer is overall satisfied.

In this business, a lot of our customers do not realize that what we do is a lot of hard work. Our accounts department is exactly what it stands for; customer accounts. We have a system that is called a "Promise", for our customers in assurence that our customers will come in on certain days in the month to make a payment. This helps our accounts department tremendously if everything is input correctly. Basically, if you do not uphold your promise, then a member from the accounts team will call you and ask you why you did not come in and pay when you said you were going to. Furthermore, it makes it hard for this department if a customer does not return phone calls in regards to customers accounts.

Although, I work on the sales floor as the customer service rep, I still get to see what the accounts department has to deal with from time to time with customers that break their promises. But it is my job, however, to try and find the right products for our customers and to make sure it will NOT over budget them...and this is what the customers want; it is not my job however to judge a customer for what he or she looks like or what he or she does for a living. I try to make the sale in the best way that I can and if my numbers do not satisfy the customers then I have to go to my Sales Manager.

Now, I can say one thing though, having our customers fill out an order form is the easiest way of knowing what kind of financial issues our customers may have if they lease with us. I mean, if we get custmers wanting to lease with us for about $150 a month or so on a certain product and this customer only recieves about $400/month for his/her income, and he/she pays like $100 -$200 in rent for his place of residence, then this customer really can not afford to be leasing with us and that is when the accounts department can say yes or no to a customer. From time to time we get customers that come in like that but we always welcome them back especially if they have more of an income later.

You see in this business, you will see a lot of things going on. You will see customers coming up with ideas that they claim someone from a certain department told them something that never really was told to them at all. Unhonesty with customers. Not all customer are unhonest, however. But in my position, like I said before, I do not get to judge just that. If a customer goes on to being approved by the accounts department, that is also where I come in to try and process a customer's information in regards to his or her order form. So it is fact that this company is not as bad as it seems just as long as you understand what is meant of you, as the customer. Yes, you sign a lease which means you could either have the option to pay off in 90 days or the actual lease term for 12, 18 or 24 months. Naturally you are going to pay more if you decide to do the actual lease term.

You have to understand that the reason this company was even started at all was to help those customers that could not afford to pay outrght for a certain product or even those that do not have the best of credit, they could pay instead a price that they can afford to pay on a monthly basis. We are in the business to helping our customers try and establish ownership with their merchandise in the best way that we can.

The ex Gm is being truthfull when explaining how aarons is ran. They pay the Gm's well but make them work like slaves. I was not a GM but a sales manager and didnt get paid anywhere near what i was worth as a college graduate. I had to deal with constant verbal abuse and pressure at work. Nothing was ever good enough all in the mean time I am put up with this making harder enough money to get by. I took the job very serious and knew all of the company lingo by heart but that was never good enough. You either put up crazy numbers they expect or your nothing and get verbally abused at work constantly of why this is right, this isnt clean, this hasnt been done etc. This company has absolutly NO loyalty to its employee's. This is the reason you get terrible service and mean associates on the line because everyone is sick of being talked down to on a constant basis.

What a company shill !!!!!!!! That has got to be the most obvious piece of work I have ever seen on this site !!! And, by the way, Aaron's has become the WORST place from which to rent in this country...too bad. They used to be really good.

I have Damaged my credit all on my own to Blame!!! Aaron's is The ONLY One of Two places I can Purchase Gorgeous Furniture, Computers, Jewelry etc. On a rent to own basis.

If you READ Your Contract BEFORE you sign YOUR John Hancock Than No Problem!!
All Of My Promises have "ALWAYS" Been Meet And then some They have even gone out of there way to make sure I am happy with my purchases!!

Of course they have to be persistent, strict, and on top of their customers, They are dealing with flaky people. Good grief they are letting you take thousands of dollars worth of THEIR stuff!
Come on people If you paid your bills on time you could get credit and go any where you wanted.

Yes some of us have had bad lucky; My husband was hurt on the job "HENCE"
us going Bankrupt, and NOT having good credit. We too had to start over.

We have purchased 4 Gorgeous bedroom sets 2 living room sets a front loader washer and dryer set and refrigerator. This stuff is Quality, I Love it!!

I do NOT work for this company!!! Aaron's does NOT know I have written this letter!! I am sick of people complaining about EVERYTHING!

I have referred 16 families, Aaron's offered me $50.00 per family per purchase they made. YES REALLY. Aaron's also helps out needy families at Christmas. Thanksgiving, Aaron's makes sure a couple of their neediest families get a full turkey dinner!

I have My NEW Master suite coming from them on MONDAY, I have been with them since 2000. WE LOVE Brenden in the Gresham Oregon Store!!

I could care less about seeing your W2. I mearly stated that if you were making such a good salary and you like scamming, then you should have stayed at the job.
Obviously you did not like it, so you did the right thing and quit. If I did not like what I did for a living I would quit to, but for 100,000 I just might stick around and deal with a little bit of s#&t, at least for a while.
And I don't give out my e mail address, Houston is full of freeks, I don't need to deal with one personally.

Ms. Teresa,

I will give you benefit of the doubt, and sincerely apologize if we have mistreated you or your husband although employee insists he didn't behave unprofessionally.

We will continue to coach, and enforce our policies of professionalism and make sure such incidents will not occur. I can assure you that disciplinary action will be taken against employees violating Aaron's policies, which includes use of threats of violence or profane language.

Ms. Teresa,

I will give you benefit of the doubt, and sincerely apologize if we have mistreated you or your husband although employee insists he didn't behave unprofessionally.

We will continue to coach, and enforce our policies of professionalism and make sure such incidents will not occur. I can assure you that disciplinary action will be taken against employees violating Aaron's policies, which includes use of threats of violence or profane language.

Ms. Teresa,

I will give you benefit of the doubt, and sincerely apologize if we have mistreated you or your husband although employee insists he didn't behave unprofessionally.

We will continue to coach, and enforce our policies of professionalism and make sure such incidents will not occur. I can assure you that disciplinary action will be taken against employees violating Aaron's policies, which includes use of threats of violence or profane language.

Ms. Teresa,

I will give you benefit of the doubt, and sincerely apologize if we have mistreated you or your husband although employee insists he didn't behave unprofessionally.

We will continue to coach, and enforce our policies of professionalism and make sure such incidents will not occur. I can assure you that disciplinary action will be taken against employees violating Aaron's policies, which includes use of threats of violence or profane language.

I would just like to update everyone on the situation in question. Yes myself and an employee of arraon's talked and came to a decision and agrement. They did help me. However they called and spoke to me about this letter on rip off. I told them I would update the situation.

I did not know that they would call my boyfriend a liar. The incident did take place and I also have witness to prove it. The employee did like my neighbor said in a respond to the comment of the owner. My boyfriend said for him to quit pounding on the door that he had nothing to do with the account and that I was not art home. My boyfriend tried to close the door and the employee put his foot in the door , so me coulnd't close it. he told the employee to move his foot. He tried to provvoke my boyfriend. He told the employee to step away than the employee started getting in my boyfriends face. He pushed my boyfriend and than he called the police. the employee left way before the police got to my house. The police asked my boyfriend what happened. He told them the story. The police understood that they should have been called for a situation. The police saw the scratch mark on my boyfriends arms from the employee. They also told us that we could call them if Arrons ever come to my house and beat on my door or windows like that again.

I know see that I would never ever do business with this type of company's again. Theysay one thing on the phone or in person and go behind your back and lie and call you a lier.

In response to the owner of Aarons. You as an employee would like to believe that your employees will do as you said in the report. However you were not their at the time. I was their I am a neighbor of Teresa of Esparto. I saw everything because I was outside with my children. I did not see her husband much your employee first.

I saw your employee try and force himself more than once in the house. I saw another time your employees almost break the window of how hard they were pounding on it. I also saw them try to open the door with some type of crow bar.
Let's go back to the incident incident in question.

You are right that your employee called the police however he left way before they came to the scene. They did speak to Teresa and Her husband and they explained the incident. If they had spoken to me I would have told them what happened and what my self and my children saw. They probably would have to arrest your employee.

I believe if Teresa and her husband would have going to filed a report. They also said that Teresa and Here husband could ca;; them if your employees ever act or harrass them like they had in the past.

As a store owner you need to get all your information correct before you post information incorrectly.

General Manager at the Aaron's Sales & Lease store in Woodland, CA, has provided good service to this customer over period of time. The customer told the manager that she was happy with the service and has no complaints when contacted on August 21st, 2007. We wish to have continued good relation and it is our job to make our customer feel good about shopping at Aaron's Sales & Lease.

We take customer complaints very serious. At the end of the day, we want our customers to own the merchandise, and have a positive experience shopping at Aaron's and be lifelong customers.

In regards to the customer complaint; we at Aaron's spend time explaining AGREEMENT in detail and at end of closing, customer signs a copy. Customer gets a copy with details of payments, date of renewal and cost of ownership etc. Everytime customer makes a payment, the receipt indicates remainng payments and the next date of renewal.

Aaron's strongly belives in customer ownership. We provide several different kinds of solutions to enable the customer to own the merchandise. For example, Lifetime reinstatement plan, payment holiday which are detailed in the customer copy of the agreement.

Our renewal process is one of the best in the industry. We value customer communication. The renewal process consists of auto-dialer, friendly reminders, letters, to get committment for making payment. If all fails, we try contacting by visiting their homes. We leave door tag for the customers to contact us when they are not at home. The renewal process is computerized and all renewal efforts to contact the customer is documented to the last detail.

We keep line of communication open with our customers and establish a rapport with them that makes them feel comfortable in contacting us when something does happen in their life. The important thing to remember is that when our customers do finally contact the store, it's because of our renewal efforts.

We expect customer to fulfill their obligation to keep communication open, to work through several solutions we offer even in time of difficulty.

We have strict policy of maintaining professional behavior with our customer at all times. Use of profanity, threats of violence is strictly prohibited.

The statement about Aaron's employee pushing her husband is utter fabrication of information. In fact, Aaron's employee was threatened by the individual at her residence. Aaron's emplyee stepped back away from home and called police for assistance (I am sure Woodland police will have a record of this incident).

Margaret, i ran c0020( it was a double diamond now its not...wonder why, could it be because of some of the stuff people complain about on here) and was a member of regional managment. I quit after i relized that the hours and the money didnt add up. I DID THE MATH. Moreover, I have nothing to prove to you or anyone else, so kindly post your email address and i'll forward you my W-2 from my tenure, so you can do the math. Thier was only one person who could have ran the store i did, and know that I'm gone, EVERYONE knows that. So in closing, I gave th BOOT.

Margaret, i ran c0020( it was a double diamond now its not...wonder why, could it be because of some of the stuff people complain about on here) and was a member of regional managment. I quit after i relized that the hours and the money didnt add up. I DID THE MATH. Moreover, I have nothing to prove to you or anyone else, so kindly post your email address and i'll forward you my W-2 from my tenure, so you can do the math. Thier was only one person who could have ran the store i did, and know that I'm gone, EVERYONE knows that. So in closing, I gave th BOOT.

I guess you are too chicken to give your real name. If you were making 100 grand a year, why are you an EX EMPLOYEE??????????????????????
You must have done something to get the boot!!!!!!!

most problems occur because of lack of communication or communication break down in at and or on the store. EXample.. auto dialer calls a customer for you and you click the wrong appt. date and the customer continues to get calls. secondly, from experience, most Over accounts are due to lack of service or non-fixed service complaints.

Read these compliants carefully, half are service and the others are from communication break-down, where the customer spoke to someone and my guess is that it never made its way into the computer...does this not happen ever in your store? Remeber this, without customers AArons doesn't exsist and furthermore, you'd have NO JOB.

So instead of belittling people saying that they have no where else to shop, because they do, find ways to accomodate them and earn their business for life. This is from a double diamond store operator. if you don't know what that is ask your manager.


the peoples champ

A word to the wise....I see all these reports about being ripped off while being a customer of aarons, I am a customer accounts manager of a aarons store from what I see most of these reports are from people who don't take the time to read there contracts. I also can see that a lot of these people are people who come to aarons because they can't go anywhere else due to credit issues....aarons is set up to help people with those problems. If you can't afford it don't get it rule one, rule two read your freaking contracts we are set up to help you but you agree once you enter into that contract that if you don't pay we have to take actions based on not paying.....keep in mind if you are late once in a while it's not a real problem but if a accounts manager is at your door you are more then a problem then a once in a while payer.

Most people who like to complain about us are people who don't pay or are always paying late....rule three if you are having so much trouble talk to a manager....regonial.....or owner if you havn't done this yet then you are probably in the wrong anyways and if the cops did nothing it probably means your husband was the problem anyways


LEARN TO READ AND FOLLOW THE RULES YOU WOULD NEVER HAVE A PROBLEM....JUST A WORD TO THE WISE

Its not that they are the victim, its that they have the right to be treated with respect. When i worked for them, i had a base salary of 105,000 plus quarterly bonus. I would average 120-135 a year in pay and i would do anything to "protect" my pay( NOTE:I would work 60-75 hours a week). If that meant abusive language or physical conflicts, I was ALWAYS game for it. I was always told, as well as all others, that their were no sacared cows at AARONS or its your own funeral( the ones that made it through were the kiss asses, that was never me). This leads people to not act professional and gives them reasons to be asses. Is it right that we acted this way? NO. Is it right that customers get treated this way? NO. Hind sight is always 20/20. If all creditors (from a-d paper) collected in person, you would get the same treatment regardless of industry, remeber that. you are not worth more because you dont shop at a rent/lease to own business, you are just fortunate that at this time (allegedly) you dont put up with this kind of treatment. my guess is that you probably work or worked in the industry, and was what i always called an order taker. Order taker- store never grows(adds customers) and the manager(maybe yourself) was happy wih your 40,000 base pay. Could I be right?

It never ceases to amaze me, that people come on this site and make a ROR that claims they are the victim of rent to own businesses. These rent to own places do not prey on people. Doing business with any rent to own place is of your own choice. Absolutely, it costs more to buy their merchandise on a rent to own plan. Absolutely, you will end up paying much more in the long run for the same merchandise than if you had bought it outright from a big box store.

I have read just about every kind of excuse for not paying that can be made. Basically, the number one reason for not paying the lame excuse that the rental place, preys on people who have bad credit. People usually come on here trying to have a pity party. Most every story here are comprised of the same excuses. Husband laid-off/fired, single parent, medical bills, ill family members, harassing phone calls, coming to home to retrieve products.

Finally, there are those that always use the I am a Christian to embellish their story. I have not read the excuse yet, but I am expecting that one day someone will post that because of their hardships, they should be able to walk into a grocery store and be allowed to take a couple of baskets of food without paying for them.

Even with reading all of the normal excuses, it just amazes me that nearly every person who complains about these rental places, say the same thing. That they will not return the rented merchandise back to them. That they feel they have the right to keep it. If you refuse to turn over someone else's belongings, plain and simple, you're the thief, not them. Lets say you were my neighbor. That you needed a car and I offered to sell you one of mine as long as you made regular payments to me. That you would have to pay me every week until it is paid in full. That if you fell behind, even one day, that you would forfeit everything you had paid and I would take my car back. It is exactly the same thing.

Many would come to this site and cry that they should be entitled to keep my car. That I overcharged them for a piece of junk. That they have already paid more than what the car was worth. That they do not have the money to pay me anymore, but they will not return it to me.

Why do most of the ROR reports about these rental places have the same theme? That people use smoke and mirrors to justify being a thief?

All of those commonly used excuses are used as a tool to justify not paying. Fact is, all of those problems are things that everyone faces in life. Many posting about rent to own places use those excuses as a tool to have a pity-party. Most everyone in life has made decisions that they have been burned by. Most everyone in life has been cheated. Rent to own places are not cheats. You know exactly what you are getting into before you sign the dotted line. You know the exact pay-off amount. Why do you sign a contract, then only later say that you did not know what you were signing? To say later, that you did not understand what you were getting into, is not a valid excuse.

A small percentage of people use a rent to own store as a temporary stop-gap solution. They will rent furniture until their own furniture comes in or rent furniture because they are only in the area for a limited time. Most use rental places because they have poor credit because. they are not able to budget and save up for purchases. Their money burns a hole in their pocket.

I get flyers in the mail almost every week from rental places. I do not use their services, so I just throw them away. For some, they see it as an opportunity to get something that they would not normally get. They already know that it will cost them a fortune but it makes no difference.

Its a lease you have no ownership in the merchandise until the last payment is made. So the fact they wouldn't let you take the money off the past due tv that you returned and apply it to the computer you were paying on is in fact correct. You paid for time used on the television.

We always want the customer to aquire ownership of the merchandise but if there financial situation prohibits this we work with them to the fullest extent allowed by company policies. I doubt that you keep up with your payments and they were coming out to your house.

If your payments are current than we have no reason to call you. In fact our system renew that we call from wouldn't even have your name listed. This is also the case if you had called us and told us when you would be in and we commited you for a payment. The question here is how far past due were you when you said oh I will just catch it up next month? Another odd part to this story is that your husband got into and altercation with an employee.

If your husband had been shoved by this employee then the police wouldn't have just left, that is assult. At the store level we don't want to have to call or come by your house we only do this when your don't call us or we lose total contact with you.

I would tend to believe your account runs excessively past due or their would be no reason for an associate to visit your residence. If they come to your house and ask for money and you don't have it tell them your willing to return the product and they will call the GM and get the ok to pickup the product or let you talk with the GM to see what you can work out.