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Report: #1234631

Complaint Review: ADT - Aurora Colorado

  • Submitted:
  • Updated:
  • Reported By: EMBry — Cypress Texas USA
  • ADT 3190 Vaughn Way Aurora, Colorado USA

ADT Poor quality out doors cameras not HD and very expensive $2700.00 for 4 cameras plus paying an arm and leg for monitoring charges and cameras malfunction is inevitable! We were lied to by the ADT sales representative who told me the contract is for two years and I trusted him and signed the contract and see 3 years after it was too late. Also, they are refusing to send a technician out to fix the pulse cameras indoors yet they want to charge for it for the rest of the contract until December 2016. The customer escalation Dept. did not escalate anything, all they said that they can't help us to get someone out after business hours to fix the cameras. Not even on Saturdays or Sundays they don't work. Very Very bad and poor treatments for their customers. Aurora Colorado

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I'm so dissapointed with ADT Security Services, at first they sent a sales representative who lied to me in the length of contract, make sure to read all the contract before you sign on it, otherwise, if you cancel it before it due date they will charge you 75% of the total cost of whatever time left on the contract. 

Second, Their cameras are very expensive 4 for $2700.00 + taxes and poor qualities, NOT HD and does not help if investigation arises. You can't see faces or license plate number or any of this. Plus they charge an arm and leg monitoring the system.

Third, The cameras are malfunctioning frequently and have to call ADT technician to come out. I called and asked for service because my indoor cameras and the "Pulse" system is not working, they said they will send a technician between the hours 8:00 am to 12:00 PM or 12:00 PM to 5:00 PM. When I asked for 6:00 PM because I have to go to work, they said no we can't accomodate you for this time we work only from 8:00 am to 5:00 PM. I asked for Saturday or Sunday they said no, they don't work on the weekends. I talked to Customer Escalation Dept. in Colorado and they didn't do a thing. They said the same and wanting to charge me for services I'm not getting. It's a joke! 

This report was posted on Ripoff Report on 06/09/2015 05:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt/aurora-colorado-80014/adt-poor-quality-out-doors-cameras-not-hd-and-very-expensive-270000-for-4-cameras-plus-1234631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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