Complaint Review: ADT - flint Michigan
so apparently ADT and their "authorized" dealer that they switched me to without my consent only after i cancelled( Defender) dont want my money unless i pay their way.
i have spent days on hold and being switched back and forth to be informed today that i have to pay the $1016.43 i owe them in 60 days and they will even take it down to 800 if i pay that way or dont pay at all. i tried to make a 50 dollar payment today and pay 50 dollars a month but they refused it. they actually said no we can only process a payment for 60 days. who the f**k has 400 dollars lying around?
he kept saying we can only take it out 60 days from the cancellation of the contract. i said really, because i cancelled the contract in January so its been 9 months. funny how he had nothing to say to that but repeat that his hands were tied.
i asked to speak with a supervisor or someone higher and he put me on hold and then told me i wasn't gonna be able to talk to anyone higher up and his hands are tied and there's nothing that can be done.
he then tried to say that i might as well just take the service and pay the lower fee of the service for the next 3 years(still equals out to more than the 1016 over 3 years). i don't want your shady service. i don't want another credit check. i don't want to pay a 100 dollar installation fee AGAIN. and i don't want to be stuck with this company for 3 more years.
he outright said they wont take my money at all. so i am stuck waiting until they send me to collections.
so when i tried to give him my current address so that when they send me to collections i will actually get it and he wouldn't take it and kept trying to give me the number of the collections people and telling me to contact them myself. what kind of backwards company are they?
then when i said so basically you're telling me that unless i pay it your way i cant pay at all. he told me that all i'm doing is talking and not listening. i said is that not what youre saying and he went back to the its in the contract and my hands are tied. thats exactly what theyre saying. they wont take my money and when its been an amount of time they will send me to collections and itll f**k up my credit.
ive never ever heard of a company not taking the money just because im not paying in 1 big sum. so you would rather get no money AND ruin someones credit they have been building? that makes no sense.
This report was posted on Ripoff Report on 09/13/2018 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/adt/flint-michigan/adt-adt-defenderadt-protect-your-home-bait-and-switch-wont-let-me-pay-bill-flint-michi-1460784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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