Report: #1394990

Complaint Review: airbnb

  • Submitted: Wed, August 23, 2017
  • Updated: Wed, August 23, 2017
  • Reported By: hiran espinal — miami Florida USA
  • airbnb


airbnb i had renting my unit and do not got paid by airbnb because the guest call 3 days after check in and told airbnb the apartment was not clean - lie miami fl Florida

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I'm  and airbnb host since 2011  there had been many times that airbnb did not pay me because guest issue after check in. 

as now. this is my last situacion that recently happened. 

i did a check in for a guest on 8/10/2017  everything  went fine as usually .  but one week before after she left the aparment airbnb charge me the total amount back on her stay.  i call them and i ask why.  the key manager told me that the lady send him pictures of the apartment was not clean and that she have to leave to a hotel 3 days after check in.. 

i told them how she is going to say the apartment was not clean 3 days after check in , she maybe dirty the apartment herself took some pictures and ask for her money back ,, and how can you aggree on that i told the manager. 

he told me there is nothing he can do. that i get 0.00   I ask them to review the situacion and i at least should get half of the money  becuase she stay at the apartment for 3 days.  think that i don't believe becuase they also don't  want to show me proof of the hotel reciept that she say she have to go to.  As i dont show up for check out only for check in. i don't really can told if she stay the whole time or she went to a hotel.  so ask airbnb to give me proof ot the hotel receipt and they told thay dont do that either.  so I end up Renting my apartment for 0.00   they took the whole $674.00 dollars.  


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