Complaint Review: Alamo Rental Car - Boca Raton Florida
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- Author Not Confirmed
- Alamo Rental Car 1300 NW 1st Avenue Boca Raton , Florida USA
- Phone: 561-395-1050
- Web: www.alamo.com
- Category: Auto & Truck Rental
Alamo Rental Car ALAMO Left me stranded! Deplorable employees! Slammed door in my face! Boca Raton Florida
*Author of original report: CRIMINALS
*UPDATE Employee: Alamo Cares
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*SAFETY WARNING* I was rented a car from Fort Lauderdale airport. Half way to my location every light in the car came on and awful noises. Then the brakes went out. I called Alamo and was told to drive to the Boca Raton location. When I arrived I was told there were no cars and I should drive this car with bad brakes back to Fort Lauderdale. Employee Eugene Groover slammed the door on my face and told me to leave. Branch Mnaager Jeff Stein watched as the both laughed and made my 10 yr old cry. Zero resolution so far. I had to leave the car in Boca Raton and take an Uber to my location. The employees left us stranded in a rain storm and continued to mock us. My credit card has been charged and there has been no refunded issued. I have contacted every social media outlet, only to get GENERIC responses in return.
This report was posted on Ripoff Report on 03/25/2017 07:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo-rental-car/boca-raton-florida-33432/alamo-rental-car-alamo-left-me-stranded-deplorable-employees-slammed-door-in-my-face-1363895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
CRIMINALS
AUTHOR: - ()
SUBMITTED: Saturday, April 01, 2017
Charged now another $88.45 on my credit card with no authorization to do that. Why am I being charged at all for a car that was rented with mechanical issues to me? The car we picked up, the brakes went out and returned an hour later. Is is the location I dropped off at? If so, how could I possibly drive the car back to Fort Lauderdale with faulty brakes? This was my issue from the beginning. Next stop news outlets. I have been treated like complete garbage over a rental car that was rented to me with mechanical issues. I am the customer. Please stop protecting the employees like they are the victim. Alamo is CRIMINAL. Elesa Mayfield Heights, Ohio
#1 UPDATE Employee
Alamo Cares
AUTHOR: Alamo Rent A Car - (USA)
SUBMITTED: Wednesday, March 29, 2017
Elesa Blitzer,
Thanks for your feedback. We appreciate it when customers tell us about their experiences. I have forwarded your comments to our Florida Regional management and our teams in Boca Raton and FLL. I have asked that they review your concern and contact you directly. As this may take several days, your patience is appreciated.
Respectfully,
Carol
(Incident ID: 26798941 )
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