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Report: #1219214

Complaint Review: Alamo Rental Car - Tampa Florida

  • Submitted:
  • Updated:
  • Reported By: Karen — Fairfax Virginia USA
  • Author Not Confirmed What's this?
  • Why?
  • Alamo Rental Car Tampa International Airport Tampa, Florida USA

Alamo Rental Car Alamo Rental Car tried to pass off previous damage as a claim to my rental. Tampa Florida

*UPDATE Employee: Alamo Rent A Car

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Alamo Rental Car sent me a damage claim stating that the 2015 Fiat that I had returned had front driver side damage to the door and front bumper.  When I returned the car the agent said it looked great and sent me on my way.  The company that works with Alamo said the damage was under the car and that someone would have to lie under the car to see the damage.  He quickly dismissed the claim and said it would be hard to prove I did it and not someone previously.  This is after I mentioned I had seen a lot of fraud claims from Enterprise and Alamo and I had pictures of the car.

After I got the claim dropped that very day I received another packet in the mail from Alamo with more details.  The car in the pictures is in some gravel parking lot, not the airport where it was dropped off.  The report mentioned the odometer was at 4900 miles.  I returned the car with over 14,000 miles.  I also zoomed in on one of my pictures only to see that there was a strip of orange tape on the front tire area of the car.  This is what they do to mark damage and repairs so somebody just forgot to take off the tape! 

From reading other fradulent claims it matched up with it being just under $500 and being charged for loss of use.  Also the damage claimed in the detailed report did not match up to what the agent at the claim company said. 

This report was posted on Ripoff Report on 03/30/2015 02:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo-rental-car/tampa-florida/alamo-rental-car-alamo-rental-car-tried-to-pass-off-previous-damage-as-a-claim-to-my-rent-1219214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Alamo Rent A Car

AUTHOR: Alamo Rent A Car - (USA)

POSTED: Wednesday, April 01, 2015

Thank you for bringing this to our attention Karen. Please send us a detailed email to Care@Enterprise.com with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150401-002028. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana

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