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Report: #792698

Complaint Review: alamo rental car - inglewood California

  • Submitted:
  • Updated:
  • Reported By: Dennis — Perris California United States of America
  • Author Not Confirmed What's this?
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  • alamo rental car lax inglewood, California United States of America

alamo rental car charge me for fuel when it was return full inglewood, California

*UPDATE Employee: Alamo Car Rental

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on oct 11, 2011 i return at alamo rental car in lax rented from ontario airport for one day which this was pay by a voucher from happy cars co. later in day when i get my credit car statement i see a $51 charge from alamo. I email them asking why they say it was for fuel, well i respond that was not correct. explain that I stop by and fuel the car and it was full and more. gave them details that due to the miles i drove it was inpossible for me to had use all the fuel to check and check that a mistake has to be found. how can a car be fuel when is full. maybe fraud in their company is happening.

I ask for the CEO contact information but nothing. I can not get any information to contact someone that maybe is not a crook in that company and understand that this is wrong and probably from what i read online there are 100's of complains against alamo all have to do with overcharge. this has cause me lot of stress since i live on a very tight budget and this has cause tremandous stress and I'm a heart attack patience and should not be stress but they dont care. it looks their customer service is one of those done in India or outsource and what do they care is another world .. let those americans die who cares.. I hope the CEO of alamo reads this one day and can have a heart and do what is right..  anyone can help me with the email for the CEO will appreciate.

This report was posted on Ripoff Report on 10/27/2011 10:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/alamo-rental-car/inglewood-california-/alamo-rental-car-charge-me-for-fuel-when-it-was-return-full-inglewood-california-792698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Alamo Car Rental

AUTHOR: Enterprise Rent-A-Car - (USA)

POSTED: Friday, October 28, 2011

Weve taken note of your complaint and we would like to have the opportunity to look into this concern for you.  We certainly regret that you had this experience with us. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement and any further information.

When emailing, please list Reference Number 111028-000930 in the subject line. We look forward to hearing from you.

Respectfully,
Genelle
Alamo Car Rental

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