allianz travel insurance daughter in critical condition but allianz still hasn't reimbursed me for the airline ticket. Six weeks later! Internet richmond Virginia

I bought my daughter an airline ticket to come from Michigan to Arizona.  I bought travel insurance through Allianz.  Five days before she was to depart, she was admitted to the hospital in critical condition.  She had sepsis and they had a problem stabilazing her.  She is still hospitalized at this time almost 6 weeks later.  I have faxed forms from Arizona to Michigan and had her physicians fill them out.  I then faxed them to Allianz as requested.  I believe I have faxed approximately 10 pages so far.  I began filing papers with them on June 15th.  I was told I had 90 days so I felt it was  VERY timely.  I have had to fax them a copy of the itinerary from Hot Wire and did that when requested on 6/25 (Ten days after receiving the papers filing the claim).  I mean really, what does it take to get reimbursed for the airline ticket?  I will NEVER purchase insurance through this insurance company again.