Complaint Review: Allura - California
- Allura 1732 Aviation Blvd #30 California United States
- Phone: 1-877-265-0572
- Web: alluraantiagingserum.com/
- Category: Beauty and Skincare, Beaute Wrinkle Reducer, Beauty
Allura Allusiv I signed and payed for a free sample , Found that they charged 2x the price for monthly products not solicited. California
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I saw a side bar advertisement for an antiaging cream free sample ($5.95) and thought to try it out and when asked if I wanted a eye wrinkle cream also that I could pay shipping for that too ($4.95) on 11/13/17. Within a week + or so I got my free samples. Haven't tried it yet.
On my Discover card I found that I was charged $85.95 two times, from two different companies. I called to Allura at 1-877-265-0572 and talked to "Anthony"on 12/5/17 @ 8:15 am EST to find out why I had this charge. He said that when I accepted the free sample, I had 14 days to cancel or otherwise the company would charge me full price and continue to send me more on a monthly basis. I asked to cancel this and he kept hedging about giving me a discounted rate. (I later found on Amazon that it sells for 1/2 the charged price.) I did get him to understand that I didn't accept this and got a confimation number C234422 to eliminate any future billings.
On the second Discover card charge for Allusiv, I called 1-877-669-8449 and talked to "Wendy" and asked why I was charged for full price subscription based on a trial sample. She also said that I had to cancel within 14 days and that my account was already cancelled by "Anthony". When I queried as to why she knew that if I was calling about Allusiv and not Allura, she said that her product was Allura. So I asked her why I was double billed to Allura, she said that she could see Allusiv but couldn't do anything about it. She only handled Allura.
So I was in a quandry about two different billings with two different phone numbers and incomplete address being held by one company. It took a while before I could get Wendy to give me the phone number to Allusiv at 1-888-736-4835. I called that number at 8:22 am EST and talked to "Oscar" who also tried to deduct the monthly price before cancelling with a confirmation # C234913.
At no where did I recognize any place where it said that I had to call to delete full payment and continuing subscription. The way that the company did, to mask their phone numbers, addresses and do business, suggests a unethical practice.
This report was posted on Ripoff Report on 12/05/2017 06:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/allura/california-95127/allura-allusiv-i-signed-and-payed-for-a-free-sample-found-that-they-charged-2x-the-pri-1415102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:




Advertisers above have met our
strict standards for business conduct.