Amana No warrantee service on HVAC Benton Harbor Mi Nationwide

This is an update to my Sept 16 review of my Amana HVAC system.

On Sept 16, I also filed a complaint with the BBB in Benton Harbor Michigan as that is the location of Whirlpool, the holding company of Amana.  That BBB forward the complaint to Houston TX which is the Headquarters of Amana. NOTE I filed complaint against Whirlpool not Amana. I should have seen that of what was to come.

I since learned that the BBB is manipulated by companies that have complaints. This how: When the company replies to your complaint your response on the BBB webpage is to either accept or reject the company’s response. There is no other choice. Any link or email to ask the BBB questions does not work. You can reject or accept, that is all you can do. You must reply to their response within 10 days or the BBB considered the complaint “remedied” and will close it out.

The 1^st companies’ response is worded in a way that is insulting to the complainant. It is intended to evoke a rejection. However in the response is a nugget of a really good piece of bait for accepting it. In my case the companies made a very clear statement that they would replace the compressor (the most expensive component of the condenser unit) >>”any time it failed”<

Keep in mind that the warrantee only covers parts not any labor. Regardless that this problem started the very first time and day it was installed.

So I reject their response. I told them why.

The next response was to completely muddle up the facts of my complaint.

I rejected their response and told them why.

The next response was to again to completely muddle up the facts of my complaint. The second time, different muddling.

I rejected their response and told them why.

The next company response was to send it another party in Customer Service (CS), whose response was more muddling and apparent incompetence. I say apparent as I now believe it was intentional.

I rejected their response and told them why.

At this point I was starting to see the pattern. It was all a scam.

The next response was back to the previous CS rep who then tried to pass it off to the Technic dept. to investigate. If you had read my first review that is exactly what CS repentantly did to me when I first contacted CS.

I rejected their response and told them why.

I believe all the above was intended to frustrate me and to make me walk away from it.

I did not hear back from the company.  I received an email from the BBB declaring that there was no response  from me therefor the complaint had been resolved and the compliant was closed. I have pictures of the webpage, screen prints  from the BBB web pages showing I had responded in a timely manner.  Now the BBB email link now worked.  I received no reply from the BBB as to what they are doing and the phone number only goes to voicemail that they never answer.

The results of this long back and forth is Amana gets a “A” plus for “resolving” another complaint at the BBB!!!

If this didn’t happen to me I would not believe that a company that has based their reputation on their service and name could be this arrogant. “From the beginning, every Amana® brand product has been made with the same core philosophy: to provide our customers with high-quality products that are reliable, meet their needs, and last longer than the rest. And we keep that philosophy firmly in mind as we build our industry-leading air conditioners.”

Blatant BS!!!

I am considering removing all the Amana HVAC components at my own expense and throwing them in the trash. Installing equipment that is not made by Whirlpool or any of its subsidiaries; Magtag ( Amana & Goodman), Jenair and the manufacture of Kenmore (Sears).