Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1383684

Complaint Review: American Express Bluebird - Internet

  • Submitted:
  • Updated:
  • Reported By: Kim — Norwich Connecticut USA
  • Author Confirmed What's this?
  • Why?
  • American Express Bluebird Internet USA

American Express Bluebird Received an email after filing a dispute for unauthorized charges stating that my dispute was declined. I also received another email within a second of each other stating that my account was locked due to 22D member agreement. It appears to me that no one really looked into my case. Salt Lake City Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 I used my card to purchase lunch one day for $5.50. One charge turned into 60 charges so clearly there must have been a glitch in the system with the merchant. I immediately contacted bluebird to file a dispute. They were extremely helpful and assured that I would get credited once the investigation department contacted the merchant. During the investigation period, an additional 100+ of the same charge $5.50 appeared. By this time the first dispute was partially credited but now I'm dealing with even more than the first time around. I called back to inform bluebird that the charges continued even with the investigation being over. So once again, I'm filing another dispute. Days later I received an email stating that I violated by terms in member agreement 22D and that my account was locked/suspended. In addition to that email, I received another notifying me that my dispute was denied. At this point I have no access to my account, I've tried calling and they are telling me that I must submit a letter to pursue the dispute. Any one looking at my account at bluebird would clearly see that the charges are some sort of glitch. I have almost 200 of the same exact charge for $5.50. What's mind blogging is that the customer service representative is saying word for word what I've found online researching. I've never had to fight so hard for my own money. Who knows if I'll ever retrieve the money so I'm praying that the merchant will see what happened and credit me. I looked up violation of member service 22D and had I been aware, I would have never signed up for this card. They can take your money at any point under 22D.

This report was posted on Ripoff Report on 07/06/2017 08:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/american-express-bluebird/internet/american-express-bluebird-received-an-email-after-filing-a-dispute-for-unauthorized-charg-1383684. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now