American Express Bluebird THIS COMPANY ARE THIEVES COSTA RICA Nationwide

Do yourself a favor and DO NOT PURCHASE or use this card. I not only get direct deposit from the state onto this card but load it manually too. I loaded it with $300 on 10/23/15. I had a previous balance. I received an email saying that the deposit was made. 20 Minutes later I get an email saying that the account has been closed due to a violation of Section 22D in the Member Agreement. Basically what that section says is it's in their 'sole discretion' if they want to close the card. The agents told me it's under review and it's illegal for them to hold the funds and I will get an answer and my funds mailed to me by Friday 10/30. After a week of calling them and trying to get an answer, today they tell me that the review has been concluded and unfortunately I won't be getting my $300 back NOR my previous balance!!!! Needless to say after a few choice words and calling them thieves  the agent returned and said the 300 is STILL under review and I will get a call from a Supervisor by Monday or Tuesday basically to tell me the same thing. How is this company still in business and WHY would AMEX Bluebird be stationed in Costa Rica!!?? I haven't talked to ONE American over there and their customer service is BEYOND rude. I hope no one else has the chance to deal with this company and I personally think the entire thing should be investigated and boycotted. I'm not the only one this has happened to and they previously had a 'mass closing' of cards without giving the money back. I'm currently going to file a report with FDIC and see where that goes. Currently I'm being ignored and put on hold for 30 minutes before the recording comes on and says "We can't take your call at this time due to high call volumes". Meanwhile, if I call and NOT put my card number in I get an agent right away that either puts me back on hold and hangs up the line or puts me on hold and never coms back resulting in the "We can't take your call at this time" message. These people are CROOKS and not governed by any laws. They are located in Costa Rica and Manilla and the American Express Head Office has no say in the business they conduct. I'm at a lose as what to do now and these people are basically a mafia with the AMEX name branded onto them. I have no idea how the head office in NYC is STILL allowing this company to have a distributership to their services.