Report: #1312895

Complaint Review: American Home Shield

  • Submitted: Wed, June 22, 2016
  • Updated: Wed, June 22, 2016
  • Reported By: TonyD — Somerdale New Jersey USA
  • American Home Shield

    Memphis, Tennessee


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On or about June 4, 2016 my air conditioner stopped pumping cool air.  I contacted American Home Shield to get it fixed and they sent out t technician right away.  I have no problem with the technician who was very prompt and knowledgable.  As of June 22, 2016, my air conditioner is still not fixed and the contractor has not scheduled a repair date.  The contractor is waiting for AHS to send them parts, but AHS is not doing this.  AHS claimed that because I asked for a "cash out" that service was disrupted.  When they first offered me this "cash out" garbage, I specifically asked them if it would disrupt service and they said that it would not.  They lied.  It did disrupt service.  Not only that, but I directly revoked the "cash-out" request on Friday, June 17, 2016 and they did not revoke it and restart the service.  They lied to me and told me that I revoked it on Tuesday, June 21, 2016.  According to my records, I did not even speak to them on June 21.  I had a doctor's appointment.  


This situation is very serious and is a medical emergency, but AHS does not care.  I have severe asthma and cannot survive without my A/C.  It is now 85 degrees and humid both outside and inside my house.  When I spoke to an AHS representative on June 22, they offered not assistance.  In addition to their poor service, I have to wait from 20 to 40 minutes on hold before speaking to a reprentative.


When I spoke to the New Jersey consumer protection people, they told me that American Home Shield had 63 compaints filed against them in NJ alone.  They referred me to the TN Consumer Protection Board  I want my air conditioner fixed now and I want to recover dameges for medical expenses.  Please have a attorney contact me to take the necessary action.  Thank you.

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