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Report: #1531162

Complaint Review: American Home Shield - Memphis TN

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  • Reported By: Erik — Farmers Branch TX United States
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  • American Home Shield 3400 Players Club Pkwy # 300 Memphis, TN United States

American Home Shield AHS @AHS_Warranty American Home Shield told me IN WRITING they would replace my fridge...then changed their mind! Memphis TN

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A truly nightmarish company, these issues started in the fall of 2023 when the fridge in a guest bedroom failed. Multiple techs were dispatched, and the repair was APPROVED in writing.

Over the Christmas break, the team that approved the request was on a long break. 

The next communication was that they were going back to their ORIGINAL diagnosis, that the fridge was not covered as it was not a covered applaince. Except that the 2nd tech to come look at it SPOKE to AHS, explained it was a food fridge, not a wine fridge AND the repair was APPROVED.


Now, after getting the BBB involved, AHS has come up with a NEW reason to try to deny the repair: my use of the phrase GUEST HOUSE. They now claim that guest houses are not at all covered. This is a single family residence, with an ATTACHED/under same roof guest quarters. Not a separate address, not a separate property, same alarm system, etc. 


Grasping at every straw to denyt a claim that IN WRITING, they said they owed it to me to satisfy. I will attached their lies to this as allowed. 


The BBB and FTC are involved. 

This report was posted on Ripoff Report on 02/16/2024 02:35 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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