American Home Shield AHS they overcharged me, it took 3 weeks to get my refund and they still showed a past due balance. Batavia IL

On august 4, 2021 i called to ad the electronics to my plan. i was told it would be an additional $15.00 per month.  the next day i noticed 2 charges to my credit card. one for $119.88 and one for $61.98.  i called to see what those were for.  i was told one was for the electronics ad on and the other was for roof leak protection ad on.  i did not ad roof leak protection.

i have a brand new roof still under warranty.  so this means the csr took it upon herself to ad a roof leak coverage.  i told them to cancel both and give me a refund of $181.86.  i was told it would take 3 to 5 business days.  6 busine3ss days later august 13th no refund. i called.  i was now told it would be 5 to 7 business days for my refund not 3 to 5 days.   august 18th 9 business days since i requested a refund, still no refund! i called again. 

i spoke to mandy who checked on everything and informed me that someone did not do their job!!  she re-summitted my refund request and placed a rush on it.  she also told me that ii would need to pay the $31.66 monthly fee for august once i received my refund.  2 days later august 20th i got my refund of $181.86.  i get online to pay my past due amount of $31.66.  instead of showing a past due amount of $31.66 in showed $181.86 PAST DUE!   THIS WAS INCORRECT!! 

 funny that the exact amount i was refunded now show as past due.  I CALLED  A G A I N !  i was told it had not updated yet online.  in the meantime i COULD NOT request a service because of the past due amount.  THIS WAS NO FAULT OF MY OWN!!   i waited until august 24th then went online again to pay the past due amount of $31.66. but it STILL shows a past due amount of $181.86!!!   I CALLED AGAIN!!  i have now been dealing with this SAME issue for THREE WEEKS!! 

i was told i COULD NOT request a service until the past due amount was paid.  none of this was my fault, EXCEPT JOINING AHS IN THE FIRST PLACE!!  I CANCELLED MY ACCOUNT.