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Report: #1511488

Complaint Review: American Home Shield - Batavia IL

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  • Reported By: Gene — ARLINGTON TX United States
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  • American Home Shield 1051 North Kirk Rd Batavia, IL United States

American Home Shield AHS they overcharged me, it took 3 weeks to get my refund and they still showed a past due balance. Batavia IL

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On august 4, 2021 i called to ad the electronics to my plan. i was told it would be an additional $15.00 per month.  the next day i noticed 2 charges to my credit card. one for $119.88 and one for $61.98.  i called to see what those were for.  i was told one was for the electronics ad on and the other was for roof leak protection ad on.  i did not ad roof leak protection.

i have a brand new roof still under warranty.  so this means the csr took it upon herself to ad a roof leak coverage.  i told them to cancel both and give me a refund of $181.86.  i was told it would take 3 to 5 business days.  6 busine3ss days later august 13th no refund. i called.  i was now told it would be 5 to 7 business days for my refund not 3 to 5 days.   august 18th 9 business days since i requested a refund, still no refund! i called again. 

i spoke to mandy who checked on everything and informed me that someone did not do their job!!  she re-summitted my refund request and placed a rush on it.  she also told me that ii would need to pay the $31.66 monthly fee for august once i received my refund.  2 days later august 20th i got my refund of $181.86.  i get online to pay my past due amount of $31.66.  instead of showing a past due amount of $31.66 in showed $181.86 PAST DUE!   THIS WAS INCORRECT!! 

 funny that the exact amount i was refunded now show as past due.  I CALLED  A G A I N !  i was told it had not updated yet online.  in the meantime i COULD NOT request a service because of the past due amount.  THIS WAS NO FAULT OF MY OWN!!   i waited until august 24th then went online again to pay the past due amount of $31.66. but it STILL shows a past due amount of $181.86!!!   I CALLED AGAIN!!  i have now been dealing with this SAME issue for THREE WEEKS!! 

i was told i COULD NOT request a service until the past due amount was paid.  none of this was my fault, EXCEPT JOINING AHS IN THE FIRST PLACE!!  I CANCELLED MY ACCOUNT.

This report was posted on Ripoff Report on 08/31/2021 08:07 AM and is a permanent record located here: https://www.ripoffreport.com/report/american-home-shield/batavia-il-ahs-overcharged-1511488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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