American Home Shield Company representatives/ escalating agents recycle lies and deceptive practices in order to avoid actual actions of providing the service I paid for on a monthly basis. Memphis TN

On 10/15/2024, I reported my issue of a leaking water heater and as a result, I had no running hot water to use in the house. I paid my service fee of $125 to activate my claim. AHS sent a plumber from a local contractor namely; Alpha Plumbing ,to inspect my water heater and made the recommendation that I needed a new unit. The next day, I received a phone call from Alpha plumbing company and AHS representative who told me unless I agree to the additional charges of $525, they will not replace my water heater. I became concerned and told them that " I reluctantly agreed and I will write a review of my experience about this matter. The next day Alpha plumbing company called and said that AHS ordered the wrong unit and they are not comfortable doing this job. I then called AHS to clarify what's going on. At that time, I was confused and concerned. AHS was forcing me to accept service from a company whom they acknowledged that they were uncomfortable with the claim. I held my stance and asked AHS "why are you sending a company that claimed that they are uncomfortable working this claim to home? And I questioned AHS policies and integrity in its business practices towards satisfying customers. 
 
At that point, AHS sent a second plumbing company to my home and charged me a second service fee when their escalating agents assured me that they will refund the second charge. I realized that AHS website does not have an email link for customers to effectively communicate their complaints or concerns and to receive feedback.  Three weeks have gone and AHS didn't resolve my claim. Instead, I was bombarded by recycled lies and deceptive remarks.

American  Home Shield inflicted pain, suffering and aggravation to my life for a period of nearly a month with no service and no solution. As a result, I spent nearly a month without hot water to carry out the basic amenities of my life.

I am disappointed that AHS did not meet its obligations of providing services, that is, " If we cannot fix it, we will replace it after you pay AHS the service fee of $125.00." I had no choice and was forced to settle for the cash-in lieu offer. This experience made me realize that it's best to have your own savings plan to handle emergencies in your home instead of a warranty company like American Home Shield.