American Home Shield AHS AHS is a scam, along with there contractors just as bad wilmington denver

My HVAC system went out according to the technician they sent out, and I needed a new one. When they wrote up the bill to AHS they used the trigger words for an instant denial for their work. AHS denied $998 for line set modification, $997 for duct modification, $997 for insulation of new air handler, $998 for plenum modification, $360 for drip line modification, and $640 for refrigerant needed.

The word modification is listed in their contract under D sub section L says "Except as otherwise specified in your Agreement, Covered Item modifications, upgrades, repairs, or replacements required to comply with any federal, state, or local laws, regulations, or ordinances, utility regulations, or building or zoning code requirements"  while under F section 2 says    COVERED ITEMS: All components and parts of the following air conditioning systems: Ducted central electric split and package units – Geothermal – Evaporative coolers – Wall air conditioners – Mini-splits.

When repairing or replacing a Covered Item, if such repair or replacement requires component or part upgrades to maintain compatibility and/or compliance with SEER (Seasonal Energy Efficiency Ratio), HSPF (Heating Seasonal Performance Factor), or refrigerant standards, AHS will cover such upgrades and will also cover necessary associated upgrades to duct connections, plenums and indoor electrical lines up to and including the disconnect. 

Every item listed in my bill is also listed in section 2, as covered when asked about it I was told I didn't purchase the additonal coverage that covers Modifications. If any other word was used according to section 2 everything would be covered. Then I was told I could select a buyout, for the cost of the HVAC system with air handler.

I have a 2.5 ton unit, the amount I was offered $1360 wasn't even 1/2 the cost it was enough that if i canceled my account I would have to pay them the amount of a whole year of coverage, as penalty for early cancelation. The customer support is awful and just keeps reading their script and if you can get your call esculated all that person does is yell You aren;t listening and hang up on you.

They are a scam and not worth it for anyone to use at all. I am still fighting with them they are sending another company out to see if the first one was wrong. I am going to fight this thing as long as I can to get more money out of them it is tough with over 100 degree temps down here. Luckily I have 3 window units for when hurricanes hit and i need to run off generators.