American Home Shield Never provided service and still trying to collect service fee Dallas TX

I had my Air Conditioner go out suddently and it is was an emergency.  I have an elderly person living with me.  I made the request on 7/29/2022, a Friday, in the morning. The air conditioning company called the next day saying they could not even look at the unit until the following Wednesday.   

It was over 100 degrees so I had to get service.  I called another provider and they came out the same day charging no additional fee.  

I can never get anyone on the phone at AHS unless I wait over an hour.  I don't have time for this.  No chat system.  They still try to collect the $100 service fee from me.