Report: #1319243

Complaint Review: American Home Shield

  • Submitted: Wed, July 27, 2016
  • Updated: Wed, July 27, 2016
  • Reported By: Chris — Denton Texas USA
  • American Home Shield


American Home Shield Unknown Breach of contract. Strung us out several months, billing us monthly fees. Would not repair our oven. Denton Nationwide

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American Home Shield is a home warranty company we decided to go with after doing an internet search on reviews, which appeared to be favorable.  Little did we know what we were in for.  The upfront promises are very encouraging. The problems arise when it's time to actually use the service. After over a year of paying monthly billing of $50/month, we contacted them about our oven.   The heating element went out and this should have been a simple fix. 

The contractor shows up bills us $75 up front (no problem. We agreed to this at the front end).  It soon became apparent to us he didn't know what he was doing, promising to come back with a part he thought would fix it.   Three house calls later (and 2 months), they kept showing and saying they brought the wrong part, etc, etc.  Each time they attempted to bill through AHS.  We ended up paying another 2 months of monthly fees to AHS and another $75 for this contractor. 

Not only did AHS not fix the oven or back us, they kept disconnecting us when we called in to cancel.  Customer service is $5/hr help and you won't get the same person that promised you the moon when you call back.  No apologies, no attempts to resolve the situation.....  Their business model is that they will always have people try this service and even if they cancel, they have several months x $50/month from you.  You have been warned!!!  If you lose your shirt with this company, it's on you!!

This report was posted on Ripoff Report on 07/27/2016 01:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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