Complaint Review: American Standard Online - Nationwide
American Standard Online Misleading/Scam Artisits Montecito California
I heard about this service on the radio, "call for a listing of foreclosed homes in your area" I happen to be looking into rent to own homes at the time so it seemed like it was calling out to me. I called the number on the ad and spoke with a very nice lady, I told her I had just heard the ad on the radio and was calling to get more info, she explained they have lisitings for all areas and which areas was I interested in, I told her and he said oh yes I see we have several listings in Hooksett & Manchester, she said they could also customize my search based on schools, pets, hospitals etc. She said the listing was $200 but if I did not find a home in 90 days they would fully refund my money. I specifically asked all I have to do is wait the 90 days and if I don't have any luck I would refunded. She said they have a website that I can access all listings on and I would have to call to create a custom search but that it would then be viewable on the website. I agreed and made the payment over the phone with the sales rep. She then emailed the the link to their website and my username and password.
I utilized their services, searched for homes, had custom searches created (which was not as simple as I was told it would be) I finally had a couple homes i was interested in and wanted to go look at them, I realized I had no idea how to do this, I called customer service and they explained there is a template letter on the website I just had to print and sign and send to the home owner who is still residing in the home and await a response. I was VERY uncomfortable with this, I was not told I would have to do this and I don't like this process. I was then told it was the only way to see the homes and it was the only way to receive my refund as well (this was the first I am hearing of this) I disagreed but did send out 8 letters to homes owners of the website. Weeks later when I had received NO responses to any of the letters I sent and my general dissatifation for the service in general I decieded to cancel the service. I mailed a certified letter to American Standard stating my 90 days had past and based on my experience and the lack of response from the letters I sent I would like my moneies refunded.
Almost a month later, I called to inquire about my refund and was told they had received my request but it was denied because I did not inclued 5 denial letters. I explained that I had not received a single response denial or otherwise and that was part of the reason I was cancelling. He then told me it is part of their terms & conditions, I cliked I accept so until I send in the denial letters no refund would be issued. I tried to explain that I did not go on the website until after my payment was received, I was told everything or so I thought by the sale rep that took my call/payment. I told him I would be willing to take a partial refund since I used their services but I did not agree with them keeping the full $200.00 as I was mislead at the sale point.
He told me those are the terms and he hung up. I would NEVER recommend this to anyone!!!! RIP OFF!!!!!
This report was posted on Ripoff Report on 06/13/2014 10:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-standard-online/nationwide/american-standard-online-misleadingscam-artisits-montecito-california-1154601. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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