Report: #1330589

Complaint Review: American Standard Online - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Jennifer Conley — Lucasville Ohio USA
  • Author Not Confirmed What's this?
  • Why?
  • American Standard Online Nationwide USA

American Standard Online Real Estate Buying Scam Montecito CA

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This company adverstises homes/apartments for rent on Craigslist. When you call the number about one of the properties, you are told that you have to sign up for their program to get the owner's contact information. Once you pay the $199 sign up fee, you are directed to their website for listings in your particular area and told that the property you're interested in is in there somewhere. They rushed me through the process and did not clearly explain what the service was providing, or how to receive a refund if I was unhappy with the service. 
I went through and found other properties that I had to request info about and was told they were no longer available. When I emailed customer service that I wanted a refund, I was told their policy was to make the customer wait 90 days before being allowed to make that request.
After my 90 days had ended, I again emailed customer service requesting a refund. They told me to go on their website's Terms of Service and follow the steps. I called customer service requesting a refund, and they told me that I am eligible for one since my 90 days had passed, and to go on the website and follow the steps in their terms of service. While I was on the phone with customer service, I went on to the website, and when I got to the "Refund" area and said "Oh wait a minute!", the customer service agent hung up on me. 
I called back and asked to speak to a supervisor, who stated that even though I did not use their service and had almost immediately requested a refund, I still needed to contact and be denied by 5 homeowners to qualify for a refund of my money.  
This company is a scam. 

This report was posted on Ripoff Report on 09/28/2016 10:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/american-standard-online/nationwide/american-standard-online-real-estate-buying-scam-montecito-ca-1330589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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