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Report: #1294779

Complaint Review: Appliance Repair Guys - Concord Ontario

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  • Reported By: Steve — Toronto Ontario Canada
  • Author Confirmed What's this?
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  • Appliance Repair Guys 300 Connie Cres. Unit B Concord, Ontario Canada

Appliance Repair Guys Service fee not $80.00 but $320.00 - ended up replacing the dishwasher! Concord - Toronto Ontario

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My Meile Dishwasher failed so I called the Appliance Guys in to take a look on Feb. 25,2016. They claim to have an $80.00 fixed charge to diagnose the problem which they then waive once they do the repair. I pulled the machine, I downloaded the erroe codes and had to book a day off work to be ready for the service call.

The representative representative plugged it in, took a look and told me he had to 'service the machine' in order to fix the problem which would cost $320.00 - plus tax. I fell for it as it was an expensive machine and not too old. He worked on it for about an hour, freed up the impeller on the circulation pump with a screw driver (I watched him), left it cycling and told me it would likely need a new impeller motor which he would get me a quote on right away. He left and the machine failed approximately tem minutes later.

I pulled the machine again and had it sitting in my kitchen waiting for the repair. After almost a week of not hearing back I called and was told to file an online warranty form with the problem. I have since exchanged half a dozen emails with them, they claim ther are still working on a quote - I phoned Meile myself and had a part quote within five minutes!

I have since replaced the machine as I determined the cost of the parts made it not worth fixing. It is now March 21, 2016, I am out $360.00 to the appliance guys which I wish I had never spent. Their $80.00 service fee is a scam, their fees are outrageous and they simply lie on the phone to get you to go away. It worked with me, they got their money and I took care of the problem myself, don't fall for it like I did!

This report was posted on Ripoff Report on 03/20/2016 04:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/appliance-repair-guys/concord-ontario-l4k-5w6/appliance-repair-guys-service-fee-not-8000-but-32000-ended-up-replacing-the-dishwas-1294779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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