Appliance Repair Guys Unprofessional behaviour, incompetant repair technician Concord, Ontario Ontario

I am disgusted with the Appliance Repair Guys, the technician was incompetant, couldn't diagnose the problem I had with

my new clothes washer, he checked out the machine gave it an adjustment, ha ha, charged me $300.00 and left I tried it right away and had the same problem, on spin cycle violent shaking, I called the company back and he spoke to me husband this time and told him that the machine is probably defective, my husband said that is rubbish, and told him to come back

He came back and my husband watched as he opened the machine for the second time,  there was still packing foam inside and 2 brackets that needed removal, which the repair guy didnt even see.  since it was a new machine this would be the first

thing to consider?????   Anyway he appologized and left.

I called the company the next day talking to Ilona in customer service.  Told her what had happened and she said that the

repair guy adjusted the machine and they would not adjust the outrageous charge.  I said I didnt appreciate having to pay for their repair guys incompetance and that he should have noticed the brackets and packing foam the first time he opened

the machine, but she said oh well whey would not do anything, I asked for her superviser and she told me she would not give

me their name, I asked for the owner and she would not give me their name.  So I am very upset and think that something

should be done to protect anyone else that thinks of using this company in the future definately avoid them like the plague!!