Ashley Furniture Home Store I purchased a dining set and chairs, bed matresses, bed sets for a 2 story home, a couch and decorative furniture in November 2016 cash.San Diego California

This company customer service and integrity is ineffective and a total disregard to the customer.  When we call the call center 866 number, we receive the same BS answer, " we understan, there is no available manager" the same BS

I want my chair I want restitution!

if they had any spec of integrity they would return part or all of my money for my 4 month time trouble.  I have the holidays and events where I had no chair to use with the rest of the dining set because of the lack of customer service.

I will never buy any furniture from ASHLEY again, nor will I allow any of my family members to go through the HELL of a service they provide. They suck.

Ashley Furniture Home Store I purchased a dining set and chairs, bed matresses, bed sets for a 2 story home, a couch and decorative furniture in November 2016 cash. First of all who has a delivery service that asks to confirm via text but then says you did not confirm, so they cancel your deliveries. Second one of the delivery staff left my second story carpet as black as chocoalte, even though it was brand new beige color. Second they went ahead and delivered a faulty broken chair, that when I called to have replaced they had me send a picture and file a claim, rather than replace.

Then when they approved the replacement on Dec 26,2016, we have been back and forth as they continously attempt to deliver the wrong chair or don't deliver at all. I called the store, who then said to drop off the chair so they would know what to deliver, then when I did they said I did not deliver the exchanged chair so they cancelled my set delivery, Upon calling MArk the sales manager promised the chair would be delivered on Sat March 4, on his Marine Honor. Here we are Monday March 6 no chair no money, no restitution since it has been since November 2016 I have been waiting for A CASH PAID chair, on a Marine's Honor HA!