Assurance Wireless.com Deceptive practices Parsippany New Jersey

I have been a customer of this company for more then five years never had problem til now recertifying I complete the form show the proof of government assistance completed the form mailed it and then called the company spoke to a representative and then faxed it to the information I then I received my acknowledgment letter telling me I was renewed til November  2017. Today my 80 yr old Mom was admitted to the hospital and I started calling family members to advising them what was going   on and used about 23 minutes and when I went to use the phone for the last person the recording said I was no longer qualified if   I wanted to add money I would have to use a top up card iwas pissed knowing d**n well that I didn't use 250 minutes well I was told inolonger qualified because another user in the house had the service I told him my sister's phone was a contract phone and my Mind h*o e phone was Verizon they told me I had to reapply because they didn't receive my paper work what kind of under handed s**t is this they just related im i want revengechelpage toreapp!y 7 yrs no proble