ASSURANCE WIRELESS I WILL NEVER RECOMMEND ASSURANCE TO ANYBODY P.O. Box 686 Parsippany New Jersey

Assurance wireless takes the cake for the lack of customer service,  I was losing my service provider for years because they were not offering service for my area anymore so I filled out an application online because it's faster, 2 months later and I was no closer then I was the day I filled out the application.  I received a letter in the mail that I was approved and the next step was I was waiting for a pink envelope from lifeline. About a month into this insanity I escalate this to ourteam@assurancewireless asking them what am I waiting for a pink envelope for I already have lifeline and have had lifeline for ten years, ourteam was useless and I continue waiting for this mysterious pink envelope. I finally call the lifeline administrator and get the first real answer, Assurance thinks I'm a new applicant for lifeline. I immediately send them a fax with supporting evidence that I have lifeline, with another application and explaining to them that 2 months have been wasted and I'm going to lose my phone service and I have a medical need to have a phone, I wrote this on the approval letter they sent me and I went ballistic when I found out my application was being reviewed after sending them a fax of my first approval letter and I sent the most profane letter I've ever written. I knew I was going to lose phone service and tried in vain for a work around. Assurance could have called my original service provider explaining that mistakes were made and I'm sure they would have understood and wouldn't have left me with no phone or knowing how pissed off I was you would think Assurance would be intelligent enough to ask me if I would pay for next day delivery for the phone but no they care so much they mail it to me snail mail. I'm thinking of smashing their phone to little pieces and mailing it back to them with a few choice words when it finely arrives.