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Report: #421305

Complaint Review: At The Beach Tanning - Denver Colorado

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  • Reported By: Denver Colorado
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  • At The Beach Tanning www.atbtanning.com Denver, Colorado U.S.A.

At The Beach Tanning VERY deceptive practices Denver Colorado

*UPDATE Employee: At The Beach is listening

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This is definitely the most deceptive and shady company I have ever dealt with.

I signed a contract for a year of tanning, and I really got taken.

The sales person said I could change my membership at any time as long as I stayed a member for the length of the contract.

I have recently started photo sensitizing medication and am unable to tan. At the Beach's new sunless tanning spray makes me break out in hives. I called the location on Broadway to find out if I would be able to cancel my contract, and the girl on the phone told me I could get a note from my doctor and call the corporate office.

I scheduled an appointment and went to see the doctor, who wrote me a note explaining my situation. I called At the Beach's corporate office and was told there is absolutely no way out of my contract, and she basically said they're not responsible for the words that come out of their employees' mouths.

I asked her if I could change my membership so I would not be paying $60 a month for something I can't even use... thinking maybe I could pick the lowest membership. She said that is not allowed, either.

If you look at the BBB's rating of this company, they're rated as "unsatisfactory." I mentioned this to the lady, and she agreed that it says a lot about their company but said there's nothing she could do.

This company is terribly deceptive and their staff members will tell you anything just to get you to join.

Opticsguy
Denver, Colorado
U.S.A.

This report was posted on Ripoff Report on 02/07/2009 01:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/at-the-beach-tanning/denver-colorado/at-the-beach-tanning-very-deceptive-practices-denver-colorado-421305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

At The Beach is listening

AUTHOR: At The Beach - (United States of America)

POSTED: Saturday, December 12, 2009






I am sorry that this customers have not had a good experience with At The Beach.  Obviously that is not what At The Beach wants for our customers.  I strongly encourage anyone who is currently a member of At The Beach who has a complaint or issue with their membership to contact our Customer Care Center at 866-690-9080 or 866-994-5071.  At The Beach is listening to your complaints and our Customer Care Specialists are waiting to work with you to reach a resolution.




Even if you have contacted Customer Care in the past I encourage you to call again, regardless of what the previous conversation or outcome was as we do want to resolve our customer complaints in a way that is mutually satisfactory.





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