Complaint Review: ATT U-Verse - Carol Stream Illinois
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- Author Confirmed
- ATT U-Verse P. O. Box 5014 Carol Stream, Illinois U.S.A.
- Phone: 800-228-2020
- Web:
- Category: Miscellaneous Companies
ATT U-Verse DECEPTIVE SALES PRACTICES OH, HEY, THEY LIED! Carol Stream Illinois
*UPDATE Employee: WOW!!!!
*UPDATE Employee: Questionable
*UPDATE Employee: Salesman lied; not AT&T
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The AT&T U-Verse salesman ASSURED me he wasn't selling anything. He said it was a "service," telling me to my face that the fiber optic conversion that was happening in my street was an AT&T thing and they were supposed to rewire and bundle my computer, satellite, and phone service so long as they were doing the conversion. I would need their package to continue with my phone, satellite, and Internet connections.
He stated that AT&T U-Verse owned my satellite provider, Direct TV. He said I would no longer need a satellite dish once I had the optic system in. (Wait, isn't THAT cable?? No reply.)
He was a fast talker, that kid.
So if he was not a salesman WHY did I get an automated call this morning asking about my satisfaction with my "sales experience?"
Their receipt said to not call my satellite provider until AFTER they'd installed everything.
Last I looked it was a free country, so I called, and Direct TV set me straight. They are not owned by AT&T U-verse.
My next call was to cancel the AT&T U-Verse installation.
I am NOT amused by AT&T U-verse.
They LIED and evidently told their salespeople to LIE.
Maybe bundling might save me a whole five bucks a month. I lose more than that in my sofa.
I do not need 5 more TV channels to watch or a kiddie DVR or faster Internet connection. What I have is as fast as I need and I watch too much TV anyway.
I do NOT need to deal with a company that would not tell me if my monthly bill would go up after the introductory "honeymoon" period or answer if I was or was not locked in for the next few years with their "service."
I absolutely do NOT need to give my business to bald-faced LIARS.
And you betcha I'm going to check with my neighbors to make sure they haven't been taken in.
I've sent a letter of complaint to them about this, but knowing that might not do much good I'm posting here in case others have been lied to by this scam.
Pat
Fort Worth, Texas
U.S.A.
This report was posted on Ripoff Report on 07/24/2008 10:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att-u-verse/carol-stream-illinois-60197-5014/att-u-verse-deceptive-sales-practices-oh-hey-they-lied-carol-stream-illinois-355104. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Questionable
AUTHOR: leoonhisass - (USA)
SUBMITTED: Monday, September 28, 2009
I in no way feel sorry for you or feel that you got "ripped off." He gave you faster internet, more channels, and a much better DVR, all for less a month. Sounds like he did you a favor, and you were too prudish to take advantage of it. Your fault, not his.
#2 UPDATE Employee
WOW!!!!
AUTHOR: Chocobear97 - (U.S.A.)
SUBMITTED: Wednesday, August 27, 2008
Sorry you had to experience all of that. Here is the real deal....
Yes, AT&t has upgraded your neighborhood with fiber optics and we want to offer that to as many custoers as possible. However, deceiving a customer to make the deal isn't a practice of our company. Just like anything else in life there are good salespeople and not so good or reuputable salespeople. Obviously this kid didn't know what he was talking about. Uverse is an excellent and revolutionary product where all of your services are riding that fiber optic wire. also all of our pricing is the price you will always pay untill you want to do something different.
#1 UPDATE Employee
Salesman lied; not AT&T
AUTHOR: Alchav - (U.S.A.)
SUBMITTED: Sunday, August 10, 2008
It is certainly an unfortunate experience you've gone through, but you must understand a few things. First, the salesman was working for a company that subcontracts for AT&T, rather than being a direct employee of AT&T. Second, I don't believe that the salesperson was told to lie to you (I hope so anyway) but that he did it out of his own greed (as it is a strictly-commission job).
As a door-to-door representative for AT&T U-Verse myself (though in another city, and probably for a different subcontracting company) I know that if that representative has been acting that way consistently, then based on the results of the customer service surveys all their customers have received (like the one you did) and their cancel rate, they will probably have been fired by now; and I sure hope they did, as they give respectable salespeople like myself a bad name.
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