AT&T Uverse att.com AT&T Uverse Failed To Note Account To Waive Modem & Activation Fees  Internet

I have had a horrible time with AT&T customer service for many reasons - the latest being that after phone enrolling for Uverse Internet I was told by the representative that the fees for modem & activation fees would waived - it was not noted on account and they also failed to put in a request to cancel my dsl service so I continued to be billed for that on my regular phone bill! Most of the time customer service continually puts you through a loop of so called specialists, even supervisors but problems seem to never get resolved!