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Report: #1240872

Complaint Review: AT&T Uverse - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Finch — McKinney Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • AT&T Uverse Nationwide USA

AT&T Uverse Improper billing practice Carol Stream, IL Nationwide

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We cancelled AT&T Uverse service as of June 19th, 2015.  Several weeks later, we received a bill that included June, and July.  Essentially, AT&T had an extra ~ $121.00 in charges that didn't match our service.  These charges were for June 17 through July 16, even though we cancelled service effective June 19th.  

I contacted AT&T Uverse, via the web, a few days before our bill's "due date" of July 7th.  I spoke with AT&T Uverse rep named "Adrian K," who reassured me that I would not be auto-deducted because my account was cancelled.  Of course, we were charged the extra ~ $121.00.  

We called AT&T Uverse and they said since our authorization was on file for the auto-deduction, they were within their right to take the extra ~$121.00.  However, AT&T improperly has our money for services they never provided from June 19th through (future dated) July 16th.  We just want our money back ASAP.   

This report was posted on Ripoff Report on 07/09/2015 05:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att-uverse/nationwide/att-uverse-improper-billing-practice-carol-stream-il-nationwide-1240872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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