Att uverse At&t Att scams grieving family by continuing to charge dead person monthly. Nationwide

 March 10th 2014 At&t Uverse account holder Nancy Campbell passed away. At the beginning of April (when everyone was going home after being in her home to help... we were deciding what to do with her property and her home)I called to inquire about continuing the service at a lower price and transfering responsibility for the account to my name. I did NOT agree to the terms given by At&t. I did not agree to transfer responsibility as they were requiring a deposit. I did not pay the deposit or sign any agreement. I declined service and seeing as At&t was notified that my mother was deceased I assumed that the account was inactive. A few months later I realized the account was still charged on a monthly basis. I called At&t to explain the situation and they refused to reverse the charges that were made on her account after they were notified of her death. This would be like if a customer called several different cable companies to get pricing information and realize a few months later one of the companies had started charging the customer on the date of inquiry even though they did not order the service. I only inquired about the cost to transfer to my name, I did not agree to the transfer and I did not order the service. At&t claims that when I made the inquiry, since I used my mother's pin number to access the account that I was then responsible for the bill. There are a few different people handling my late mothers finances and not ONCE has a company claimed that the person making a call on the deceased's behalf was personally responsible for the bill. This is absurd. When I called and informed them of the account holder's death why did that not close the account? What more did I need to say? What were the magic words I needed to say to turn off the service other than the account holder is deceased?