ATT Uverse ATT Poor Service and Lies about Charges Nationwide Nationwide

AT&T lies and hides their charges.  I was never told there was a charge for installation until well after the installation date, and at that point I was told, well, too bad that no one told you about this charge, but you still have to pay it regardless.

Then, when I decided I'd had enough of AT&T and wanted to cancel, I was told that was fine but I had to pay a $165 early cancellation fee.  When I pointed out that I was never told about this fee, I was told that a document detailing this and other fees was mailed to me.  I never received it, but of course I can't prove it, so I'm out of luck.  I feel ripped off by AT&T in both the installation fee and the cancellation fee.

As far as the service is concerned, I was without phone service for 4 days when I was first installed with AT&T.  No one at AT&T cared or did anything about this.  Then I was without TV service and had to wait for a tech to come out.  I was told this time that there would be no charge since I was within my 90 day grace period.  When the tech came out, it turned out the first of all, the problem was caused by some work AT&T had done on hte main server box down the street from my house and second, that the tech on the phone should have been able to tell me how to fix the problem right away, with no interruption in my service.

I switched after one month with AT&T to another company, even though I have to pay the early cancellation fee.  I refuse to deal with a company that is that duplicitous and incompetent.