Auto Parts Giant - did not ship "instock" part, not available and cannot get response for refund Bellflower California

After ordering a part from this vendor and then received wrong part two weeks later. Contacted vendor, explained that we had received someone else's order, put on hold for over 30 minutes "to research" this. Was told that our part was not available and that a credit was "supposed to be issued to us" . No credit was issued thru Paypal. Immediately requested refund, upon which was told a refund could only be issued by a manager. Asked for manager, next person who picked up told us they could not process refund because they were only "supervisor" and that manager was "at lunch". We asked them to have manager call us back immediately, no return call, left message for manager 1 1/2 hours later, no return call. I just filed a complaint with Paypal to request refund.

When trying to find the phone number to call them, I found all these complaints on the net about this vendor and they are all consistent with our issue. Just wanted to post mine, hopefully will help others... I wasn't aware of this site until today, too bad hindsight is 20/20!

Missshell
North Brookfield, Massachusetts
U.S.A.