Banana Hobby They sold defective product and will not replace it. Monterey Park California

Hello Taylor,
My son (Nico 9 year old) with help from mom ordered a rc tank from Bananahobby, it was a couple weeks ago while I was away on business . He actually saved his money to get this "awesome" tank he and his brother saw on-line. It finally arrived on the 14th of May. He did his best to contain himself while the battery charged for four hours. Now with everything ready he turned on the transmitter then the the tank and nothing. On off, on off, check the batteries again still nothing. Little did we know this was just the beginning of a frustrating, rude, poor business like experience.

I am his father and I have spent hours on the phone and on-line trying to get this tank to work with Nico sitting patiently next to me. Sara said find the crystal in the transmitter and that would fix it. Of course she didn't know where the crystal was. Another employee said find the crystal under a removable cover on the transmitter. Then Ryan informed me this unit is an infrared remote with no crystal. He also said Pete was the man to talk to and would be in by 11:00am. I called at 11:00am waited on hold and informed Pete would not be in til 2:00pm. 2:00pm after holding please call back at 4:00pm. 4:00pm Pete will not be here today at all, but you will get him for sure first thing Monday. Now it's Monday and was informed Pete won't be in today.

Every time I call the lines ring busy and when I do get through I get people that don't know the product. After giving it all I got I finally gave up and I got an RMA# d-ms-48753 and am promptly informed of your convenient return shipping policy. You ship out faulty product and then expect your customers to pick up the shipping expense? You do that with a strait face? What kind of business people are you? That is insane! We already paid shipping! Bananabobby cannot last like this!

Anyway I hope this email goes to the right person. Thank you for the business/life lesson for my son. He now understands the word unethical. He's only 9 and already has more business sense then Bananahobby. I am proud of him.

Gabe
temecula, California
U.S.A.