Complaint Review: Bathfitter - Dumont New Jersey
- Bathfitter 52 East Madison Avenue Dumont, New Jersey U.S.A.
- Phone: 201-244-8666
- Category: Bed & Bath
Bathfitter Ripoff Bathfitter does not deliver what is ordered be careful of fine print from Bath fitter Dumont New Jersey
*UPDATE EX-employee responds: before you allow work to start
*Author of original report: Job was finished with Plain Wall look
*UPDATE Employee: Rebuttal posted to wrong complaint
*Author of original report: They do not even know how to respond to a complaint!
*UPDATE Employee: The tub liner was NOT installed crooked and Plumbing has NOT failed
Today the guy shows up and starts gluing the walls on and it is the plain cheap motel sheets of plastic!! My husband told the installer to stop so he called his boss, who then told us we signed off on the plain wall look! They claim the second piece of paper, which I thought was a finance agreement, was in fact a Work Order from which the materials were ordered and the wrong type of wall was circled on the form. We should not have to be responsible for the salesperson's mistake! We called the company and told them we would settle for the plain walls if they gave us a $200 credit since we do not think it is structurally sound to pile another layer of plastic on the walls. We figured we cannot afford to take another day to have workmen in our house, smell it up again with the awful smelling glue, and risk some other problem with the job, so $200 is probably even a low estimate of how much resale value will be lost by the cheap look the plastic gives. However, we thought it was Bathfitters best interest to not have to pay for another installer to come out and install another layer of material, so taking the $399. off with $200. compensatory damages was not a bad deal. They won't budge. We have an itemized expense sheet on their letterhead that gives the price and the work, but they say that sheet of paper does not count. They are doing us a favor by installing the tile look, since the order was not written up correctly by their saleswoman.
Wyckoff, New Jersey
This report was posted on Ripoff Report on 12/14/2006 05:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bathfitter/dumont-new-jersey-07628/bathfitter-ripoff-bathfitter-does-not-deliver-what-is-ordered-be-careful-of-fine-print-fro-225446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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