Report: #225446

Complaint Review: Bathfitter - Dumont New Jersey

  • Submitted:
  • Updated:
  • Reported By: Wyckoff New Jersey
  • Bathfitter 52 East Madison Avenue Dumont, New Jersey U.S.A.

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We ordered this product to repair a leak in the floor of our shower, but we didn't want a cheap motel look, so we ordered the tile look at an additional charge of $399. The saleswoman agreed, "Oh no, you don't want that!" She wrote up a paper that itemized our charges, and we signed off on the financing on a separate sheet of paper. Delivery and installation would be in 6 weeks. Two days later they confirmed an installation date of 8 weeks away.

Today the guy shows up and starts gluing the walls on and it is the plain cheap motel sheets of plastic!! My husband told the installer to stop so he called his boss, who then told us we signed off on the plain wall look! They claim the second piece of paper, which I thought was a finance agreement, was in fact a Work Order from which the materials were ordered and the wrong type of wall was circled on the form. We should not have to be responsible for the salesperson's mistake! We called the company and told them we would settle for the plain walls if they gave us a $200 credit since we do not think it is structurally sound to pile another layer of plastic on the walls. We figured we cannot afford to take another day to have workmen in our house, smell it up again with the awful smelling glue, and risk some other problem with the job, so $200 is probably even a low estimate of how much resale value will be lost by the cheap look the plastic gives. However, we thought it was Bathfitters best interest to not have to pay for another installer to come out and install another layer of material, so taking the $399. off with $200. compensatory damages was not a bad deal. They won't budge. We have an itemized expense sheet on their letterhead that gives the price and the work, but they say that sheet of paper does not count. They are doing us a favor by installing the tile look, since the order was not written up correctly by their saleswoman.

Wyckoff, New Jersey

This report was posted on Ripoff Report on 12/14/2006 05:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bathfitter/dumont-new-jersey-07628/bathfitter-ripoff-bathfitter-does-not-deliver-what-is-ordered-be-careful-of-fine-print-fro-225446. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 UPDATE EX-employee responds

before you allow work to start

AUTHOR: Raymond - (U.S.A.)

POSTED: Wednesday, February 14, 2007
As an ex-employee for Bathfitter I can tell you that you need to go over your work order, you see the wrong wall or color coming into your house, do not have them install it. Mistakes happen, but when you file a complaint on a site like this the harm has already been done. Bathfitter has always responded to its mistakes, and always trys to resolve then in a honest and fair manner, if given the chance to. This should be the last not the first place to go.
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#4 Author of original report

Job was finished with Plain Wall look

AUTHOR: Karl - (U.S.A.)

POSTED: Monday, January 15, 2007
The job was finished with the plain wall look. All looks plain and neat and was finished beautifully. The system is working well.
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#3 UPDATE Employee

Rebuttal posted to wrong complaint

AUTHOR: Frank - (U.S.A.)

POSTED: Tuesday, January 02, 2007
The rebuttal was posted to the wrong complaint. The editor claims it was not a fault of the website but either way is not willing to correct the error.

You can't believe everything you read; especially here, where there is no consideration for facts or evidence.
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#2 Author of original report

They do not even know how to respond to a complaint!

AUTHOR: Karl - (U.S.A.)

POSTED: Monday, January 01, 2007
I never said the walls were crooked, and my name is not John!! That is part of the problem with dealing with these people; they do not understand English so they do not know what you want, they just immediately fly off the handle. We did not want to deal with them anymore, so we had them finish the job with the plain wall look. I hope whomever buys the house in the future does not hold down the selling price due to the cheap motel look now permanently installed in my bathroom. This "rebuttal" shows how they really don't know what is going on.
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#1 UPDATE Employee

The tub liner was NOT installed crooked and Plumbing has NOT failed

AUTHOR: Frank - (U.S.A.)

POSTED: Wednesday, December 27, 2006
The tub liner was not installed crooked; the skirt simply did not line up with the grout lines of John's tile floor in his 100 year old home. Replacing the tub liner would not have solved this problem, as it was installed properly. John requested that we force the skirt to line up with the tile floor instead of correcting the problem with his floor. The installation of the tub liner was done correctly. Bath Fitter's licensed plumber spoke with the plumbing inspector for Lower Merion Township who had no problem with the work we did for John. There is no record of a failed plumbing inspection and Bath Fitter's installation is in perfect working order in John's home to this day.

Bath Fitter has been nothing more than patient and courteous in our dealings with John from the very beginning. We strive for 100% customer satisfaction but that is in no way a promise to provide our services for free.

Bath Fitter has successfully defended John's malicious attacks with his bank card company and the Better Business Bureau; all complaints have been resolved in Bath Fitter's favor. We retained an attorney to negotiate a settlement with John in an effort to have this report updated by its author. Now John's initial request for compensation has doubled, continuing his unreasonable attempt at trying to get his Bath Fitter work for free.

Unfortunately anyone can post anything on the internet, where there is no consideration for evidence or facts. Before you take John's word for it; why not ask one of the 100's of thousands of other satisfied customers that Bath Fitter has served.
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