Report: #1386050

Complaint Review: Bella Serata

  • Submitted: Mon, July 17, 2017
  • Updated: Mon, July 17, 2017
  • Reported By: TWELTTX — Dallas Texas USA
  • Bella Serata


Bella Serata and C&M Marketing Bella Serata Trial Offer is a COMPLETE SCAM Internet

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I ordered the trial offer of the new Joanna Gaines skin care line, Bella Serata, as the offer stated I would only pay for shipping for the trial offer, and in order to not be charged for the next shipment, I would need to cancel within the 14 day trial period.  I received the product on July 10th, and before my trial period was over, I was charged $89 to my debit card on July 16. If my math is correct 7/10 + 14 days is 7/24, right?  Oh no, when I called on the 17th to cancel and request a refund for the $89, I was told that the 14 day trial period begins the day you order, which, my packing slip shows that my order date was July 4th, so again, if my math is correct, 7/4 + 14 days is 7/18, right?  Oh no, then they say oh, well the order date on the packing slip is incorrect, it's actually July 3rd, which, again, if my math is correct, 7/3 + 14 days is 7/17, and I was calling at 6:30 a.m. on 7/17 to cancel and request my refund, which to me seems like a no brainer that I was still within the 14 day trial period, right? Oh no, apparently, the trial period ends on the 14th day, so really you only get a 13 day trial period, minus the day you order and the number of days it takes for the product to arrive, which is not what the advertisement states.  So in my case, even though the advertisement states I get a 14 day trial period, I really only got a 7 day trial period, and what type of results can you expect from anything within 7 days - None. So, with all of that being said, Bella Sereta refused to reimburse me the full product amount, however, they did offer a 35% reimbursement with the option to keep the product....ummmm....NO!  I am so disgusted at this situation and product that I want it out of my house, and I will never watch Fixer Upper again, even if Joanna Gaines is not associated with his product, she needs to speak out to the public to set the record straight no other person is duped out of $100 + .  I also plan to file a complaint with the Better Business Bureau.  This scam needs to be stopped!

This report was posted on Ripoff Report on 07/17/2017 05:38 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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