Complaint Review: Bella Serata
Bella Serata Total Rip Off, Misleading Advertising Florida
*General Comment: this is so out of hand / Bella Serater cream
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I believed that this skin care cream was developed by Angelina Jolie and after ordering the cream that particular add disappeared. I ordered the cream which included an eye cream and face cream, and was informed that I would be paying shipping only on a sample. I ordered on the 18th of the month, received the 24th of the month and was billed 4.95 and 4.93 (same box). I tried it for 4 days and my face turned red and was scally. My Oncologist told me that it was probably a reaction to my chemotherapy. I called Bella Serata on the 4th of the next month after seeing the doctor (10 days after receiveing the product--was told I had 14 days to cancel) and the operator on the phone said "fine, I can cancel that account and sorry about the reaction" and said nothing about returning the product so I through it away so I wouldn't try it again. Then, I get my credit card statement and it showed charges of $89.03 on the 1st of the month and $84.94 on the 2nd of the month. I called them back and was told that the 14 days was from the day of ORDER not when received. So, instead of canceling my charges I got billed because I didn't call w/i 14 days of ordering the cream. When I called to cancel, the operator did not say that there were already full charges on my account,
So, look out anyone considering ordering this cream and bologne. It can cause damage, and you will be charged within 14 days of ordering...almost #190.00.
So sad for someone on Social Security and paying medical bills. They just stuck to the "company policy" and would not listen to anything I had to say.
This report was posted on Ripoff Report on 09/06/2017 06:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bella-serata/nationwide/bella-serata-total-rip-off-misleading-advertising-florida-1398326. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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