Report: #1466631

Complaint Review: Bobs Discount Furniture -

  • Submitted:
  • Updated:
  • Reported By: Magician8808 — Staten Island NY United States
  • Bobs Discount Furniture United States

Bobs Discount Furniture Bobs is not honoring the 5 year Goof Proof Plus Warranty and labeling tearing, frame damage and springs popping out of living room set as normal wear and tear

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Bobs email response to me -An insoection was done by Bibs Customer care which as per Bobs reads as follows We are very sorry to hear of the concerns with your furniture. I was able to access your account and review the technician report from your visit on November 1st.

You reported to us that your power sofa has seams coming apart at the seats and spring popping out from seat cushions as well. After further inspection, the technician is report the sides of the seat cushions that attach near the arms were ripping at seams and that spring and baring were showing as well.

They did advise this these concerns are not manufacturing defects to occur during production. Bob’s only covers manufacturing defects. We truly want to assist all of our customers but in this case there is nothing we can offer. We are sorry for any inconvenience this may cause. - I do believe this is not normal wear and tear!

This report was posted on Ripoff Report on 11/05/2018 09:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bobs-discount-furniture/bobs-discount-furniture-bobs-is-not-honoring-the-5-year-goof-proof-plus-warranty-and-labe-1466631. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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