Complaint Review: Bobs Discount Furniture - Nationwide
Bobs Discount Furniture Bobs goof proof plan is a scam Nationwide
I purchased a new couch from Bobs in January 2014. Within weeks we noticed that the frame of the arm rests had cracked inside the couch and mad a horrible sound everytime you touched it. I called Bobs to report and a tech came out and determined that it could not be fixed. Bobs would not replace the couch claiming the damage was not a factory defect but rather miss use of the arm rest on our part. Apparently armrests are not made for and weight to be put on them. A policy they could not provide in writing when I asked for it. I could not file a claim using the good proof until the 1year factory warranty pasted. I waited the year and called back to make a claim with Guardian.
I was denied the claim because the damage was not an accident. What??? How is this not covered.? The goof proof brochure clearly states that frames are covered. Again I was told that it was our misuse that caused the damage. As I do more research into this I see that this company does this scam over and over. I am disgusted with Bobs, their poor products and deceitful business practices. I paid over $1000 for this couch and I expected it to last a few years at least. One month I got! And I bought the good proof additionally which was just a scam all together. I looked up this issue and I am not the only one who had the same problem with the arm rests either or been denied a good proof claim on bogus reasons. How has there not been a lawsuit already? Or has there? I will NEVER purchase anything from Bobs again.
This report was posted on Ripoff Report on 09/11/2015 07:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bobs-discount-furniture/nationwide/bobs-discount-furniture-bobs-goof-proof-plan-is-a-scam-nationwide-1254407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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