Bob's Discount Furniture Bob's Discount Furniture -- cheap products and they don't honor their insurance Nationwide

I purchased a reclining sofa from Bob's, along with the 5-year protection plan.

The back of the sofa broke and is about a foot lower than the rest of the sofa. But they claim it is not a manufacturer defect (how could a sofa break like that if it was any quality at all?) and that my insurance doesn't cover it because they didn't deem it an accident.  Do they think i broke it on purpose?!?

Customer service is non-existent. You never talk with the same person twice and they won't give their last names. they won't connect you with a supervisor or manager; they just take your name and number and you never hear back.

this operation is a total rip-off and shame on me for trying to save money, but still expecting i would get a quality product and quality service. I even offered to pay, and they still won't help!!!