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Report: #1467661

Complaint Review: Bob's Discount Furniture - West Springfield Massachusetts

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  • Reported By: JoAnne — Great Barrington MA United States
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  • Bob's Discount Furniture 135 Memorial AVE. West Springfield, Massachusetts United States

Bob's Discount Furniture I bought a mattress with adjustable frame and bedding for $1,420.84. I became allergic to it, went to 5 doctors got a letter that states it is contact dermatitis. They picked it up I signed the I pad. Now they offered me $300.00+ plus said they didn't authorize the frame or "Goof Proof" bedding to be picked up by their men and I should have taken pictures of the removal. They ride to force me to take the money offered for the bed. West Springfield Massachusetts

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I bought a full bed from Bob's Discount Furnature in West Springfield Ma. I went with a medium firmness #5 However when I trided to sleep on it my feet went off the end of the bed when ajusted up to sitting.  I called and said it was also Cold and hard. So, they upgraded the mattress and frame to a Queen fot an added price.

Their men came and called to make sure that they were suppose to take it back and got the OK.  I waited for the next deliver and I went down to a #4 wich was soffter. I could not sleep on it as it was so cold and still hard.  I was told I had to have it in my home 30 days and that over 100 people lay ion the peds in the store and they are broke in.  I tried.

My eyes swelled my neck broke out and legs itched.  Went to 3 doctors in my practice the third one told me "Contact Dermatitus" toget rid of the bed and to move out till itwas gone it was a reaction to the foam. I e-mailed them the letter.

 I was perscribed allergy eye drops and them Pregezone then oral antibotics now another pack of Pregezone. I am a mess I look like I have lred burning sores and my eyes are burning red I went 5 times to the doctors and the eye doctor.

Finaily they agreed to take it back and their men came and the Bed  Ajustable Fram and the "Goof Proof" bedding went. They offered me $300.00+ eventhough I paid $1,420.84 in Full.  She said they did not authorize the removal of the frame or bedding. I should have taken photos of the removal because they can't find it! 

I know they called when they came as the group before used my phone to call.  I signed their I pad thet they picked up the Bed and Frame and bedding.  She said I just signed the pick up.

  No it's my fault??? She said their men have not called or were orderd to pick it up. Rip off! Now i have to sue them and I have not been able to go back to work still red itchy and Now stuck with no bed and no sleep a two month nightmare.  Sleepless still

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