Brookdale Senior Living Carolina House of Forest City SECRETIVE, DISASSOCIATED Forest City North Carolina

My husband was a assisted living resident. The Company is charging for several days he was not a resident. They charge a $3000.00 move in fee non-refundable. They charge for Personal Care services.  According to Brookdale Senior Living (Carolina House) policy they offer itemized bills.  I verbally gave two weeks notice per policy & am still being billed for time he wasn't living there.  My husband has memory loss (Dementia) yet they called a cab & let him leave the premisis; stating they had no record of him having memory issues.  His "in house physician" had no idea he was in PT, or that took a cab home.  He was there for 5 months to the tune of $32,000+, had only one care plan meeting with only the then head nurse.  The Company website main menu offers food that was NEVER on the menu.  Several telephone calls to Corporate didn't make a bit of difference.  They are as cavalier as the majority of the employees at the living facility.  When I would ask one of the staff how my husband's this or that was doing, I wouldn't get any answers because the majority of the staff would state "I don't know, maybe so & so knows".  I have asked several times for his medical records, to no avail. All the major personnel I dealt with are no longer working there.    Very blessed he is out of there.  Now I am dealing with a collection agency for less than the move in fee. Ugg!!